Using patient feedback for quality improvement

K Tasa; G R Baker; M Murray

doi:10.1097/00019514-199600420-00008

Using patient feedback for quality improvement

Qual Manag Health Care. 1996 Winter;4(2):55-67. doi: 10.1097/00019514-199600420-00008.

Authors

K Tasa¹, G R Baker, M Murray

Affiliation

¹ Department of Health Administration, University of Toronto, Ontario, Canada.

PMID: 10154537
DOI: 10.1097/00019514-199600420-00008

Abstract

This article describes the results of a study designed to understand h how health care organizations use patient feedback. The article examines the organizational factors and the barriers that influence patient feedback use and concludes with propositions that can serve to guide future action and research in this area.

MeSH terms

Data Collection
Feedback
Focus Groups
Health Services Research / methods
Humans
Outcome Assessment, Health Care
Patient Satisfaction*
Patient-Centered Care / standards*
Quality of Health Care / standards*
Surveys and Questionnaires
United States