The presence of total quality management and continuous quality improvement processes in California public health clinics

J Public Health Manag Pract. 1997 May;3(3):57-60. doi: 10.1097/00124784-199705000-00012.

Abstract

Total quality management (TQM) and continuous quality improvement (CQI) processes have not been fully integrated into public health practice. Current levels of participation and interest in TQM/CQI were assessed in California's 62 county departments of health services. Survey results indicated that only 18.5 percent of the 54 respondents were using TQM/CQI. Of those not using TQM/CQI, 75 percent were interested in these activities. Improvement of public health clinic ability to compete and to survive in a rapidly changing health care environment requires fostering this interest through public health decision-maker support, increased TQM/CQI training opportunities, and demonstration of TQM/CQI cost-effectiveness in public health.

MeSH terms

  • Attitude of Health Personnel
  • California
  • Community Health Centers / organization & administration
  • Community Health Centers / standards*
  • Humans
  • Public Health Administration*
  • Total Quality Management*