Objective: To compare the opinions of patients assisted in 5 hospitals.
Design: Descriptive study based in a survey by mail has been used in all cases.
Instruments: The SERVQHOS questionnaire.
Subjects: 930 patients. Answer rate around 35%.
Results: 19% of the patients would not recommend the hospital. 59.2% was shown satisfied and 3.1% very unsatisfied. To know the doctor's and nurse's name were related to perceived quality. The frequency with which the patients said to have been correctly informed was not related to quality. Neither age nor patient's sex showed a relationship with perceived quality.
Conclusion: The patients value the hospital positively although there are an important number of unsatisfied patients.