A user-centred deployment process for ICT in health care teams--experiences from the OLD@HOME project

Stud Health Technol Inform. 2006:124:167-72.

Abstract

Objective: To present a user-centred method for introducing ICT in health care organisations, taking factors that influence acceptance into account.

Methods: User centred methods are used in combination with previous research regarding factors that affect user acceptance, in order to facilitate users' acceptance of new ICT tools.

Results: A method is presented that supports the introduction of ICT in team work. The method consists of three major steps; (1) the start-up seminar, (2) end user education and (3) continuous follow-up during the deployment phase. Important results of the start-up seminar are documentation of the users' expectations, and an agreement of ground rules that supports both the social norm factor and the users' perceived behavioural control. Education and follow-up also improve perceived behavioural control, and by involving super users perceived usefulness and ease of use can be improved through subjective norm.

Conclusion: Key factors in the deployment process are; user participation, end user experience and education, and continuous follow-up of the process.

Publication types

  • Research Support, Non-U.S. Gov't

MeSH terms

  • Computer Literacy
  • Diffusion of Innovation*
  • Medical Informatics
  • Patient Care Team*
  • Sweden
  • User-Computer Interface*