Abstract
Families of patients need support when the hospital stay becomes more difficult than anticipated. Healthcare providers also need assistance when caring for them. A continuous improvement team, Caring for Exceptional Families, was initiated to develop a system with tools and interventions for a proactive multidisciplinary approach to identifying families at risk for negative behavior during the hospital experience. The process and outcomes of this team are described.
MeSH terms
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Adaptation, Psychological
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Attitude to Health*
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Conflict, Psychological
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Decision Support Techniques
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Empathy
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Family / psychology*
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Helping Behavior
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Humans
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Minnesota
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Negativism
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Neurosurgical Procedures / nursing
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Neurosurgical Procedures / psychology
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Nurse's Role / psychology
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Nursing Assessment
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Nursing Evaluation Research
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Nursing Staff, Hospital / education
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Nursing Staff, Hospital / psychology
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Outcome and Process Assessment, Health Care
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Patient Care Team / organization & administration*
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Practice Guidelines as Topic
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Professional-Family Relations*
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Risk Assessment
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Social Support
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Surveys and Questionnaires
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Total Quality Management / organization & administration*
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Triage