Introduction: In Italy the 4% of the population refers to be affected with diabetes. In the modern health care systems, the measure of the quality perceived by the patients about the received treatments represents a necessary reference parameter for the services management.
Aims: This study was carried out to measure the quality perceived by diabetic patients of each component of their care pathway: structural, organizational and relational.
Materials and methods: A cross sectional study was performed. 210 diabetic patients were recruited and given them structured questionnaire with 60 items to fill.
Results: The average satisfaction index noticed on the structural, organizational and relational components of diabetic patients care path way, was positive respectively in 87%, 51% and the 86% of the interviewees. The study notices a significant valutation difference in relation to the own health perception.
Conclusions: The high satisfaction levels registered, above all regarding the relation with health care providers, represent the base of an effective action of health education aiming at the mortality and morbidity reduction of these patients and at the contemporary their life quality improvement.