Objectives: To assess Croatian community pharmacists' patient care competencies using the General Level Framework (GLF).
Methods: The competencies of 100 community pharmacists working in 38 community pharmacies were evaluated using an adapted version of the GLF.
Results: Pharmacists demonstrated the best performance in the competency areas drug specific issues and provision of drug products; the poorest performance was in the competency areas evaluation of outcomes and monitoring drug therapy. Pharmacists' behavior varied the most in the following areas: ensuring that the prescription is legal, prioritization of medication management problems, and identification of drug-drug interactions.
Conclusions: Competencies were identified that need to be developed to improve pharmacist interventions in community settings. This study provides the first data on pharmacists' performance in Croatia and serves as a starting point for future studies and actions.
Keywords: Croatia; General Level Framework; community pharmacy; competency; pharmacist.