Assisting e-patients in an Ask the Doctor Service

Stud Health Technol Inform. 2015:210:572-6.

Abstract

Ask the doctor services are personalized forums allowing patients to ask questions directly to doctors. Usually, patients must choose the most appropriate category for their question among lots of categories to be redirected to the most relevant physician. However, manual selection is tedious and error prone activity. In this work we propose to assist the patients in this task by recommending a short list of most appropriate categories.

MeSH terms

  • Data Mining / methods*
  • France
  • Internet / organization & administration*
  • Machine Learning*
  • Physician-Patient Relations*
  • Remote Consultation / methods
  • Remote Consultation / organization & administration*
  • User-Computer Interface*