The Gap between Individual Perception and Compliance: A Qualitative Follow-Up Study of the Surgical Safety Checklist Application

PLoS One. 2016 Feb 29;11(2):e0149212. doi: 10.1371/journal.pone.0149212. eCollection 2016.

Abstract

Background: "The Surgical Safety Checklist (SSC) is important, but we don't use it adequately" is a well-suited statement that reflects the SSC's application in hospitals. Our aim was to follow up on our initial study on compliance (2014) by analysing differences between individual perception and compliance with the SSC.

Methods: We conducted a follow-up online survey to assess healthcare professionals' individual perception of, as well as satisfaction and compliance with the SSC three years following its thorough implementation.

Results: 171 (19.5%) of 875 operating team members completed the online survey. 99.4% confirmed using the SSC. Self-estimated subjective knowledge about the intention of the checklist was high, whereas objective knowledge was moderate, but improved as compared to 2014. According to an independent audit the SSC was used in 93.1% of all operations and among the SSCs used the completion rate was 57.2%. The use of the SSC was rated as rather easy [median (IQR): 7 (6-7)], familiar [7 (6-7)], generally important [7 (7-7)], and good for patients [7 (6-7)] as well as for employees [7 (7-7)]. Only comfort of use was rated lower [6 (5-7)].

Conclusion: There is a gap between individual perception and actual application of the SSC. Despite healthcare professionals confirming the importance of the SSC, compliance was moderate. The introduction of SSCs in the health care sector remains a constant challenge and requires continuous re-evaluation as well as a sensible integration into existing workflows in hospitals.

Publication types

  • Research Support, Non-U.S. Gov't

MeSH terms

  • Checklist
  • Female
  • Follow-Up Studies
  • Humans
  • Internet
  • Male
  • Patient Compliance*
  • Perception*
  • Qualitative Research
  • Surveys and Questionnaires

Grants and funding

The Austrian Society for Quality and Safety (ASQS) supported the study as GS, GB, LPK, BK and KL are ASQS-members, however, there was no financial support. The funder (ASQS) had no role in the study design, data collection and analysis, decision to publish, or preparation of the manuscript.