Radiologists' Experience With Patient Interactions in the Era of Open Access of Patients to Radiology Reports

Purpose: The aim of this study was to evaluate radiologists' experiences with patient interactions in the era of open access of patients to radiology reports.

Methods: This prospective, nonrandom survey of staff and trainee radiologists (n = 128) at a single large academic institution was performed with approval from the institutional review board with a waiver of the requirement to obtain informed consent. A multiple-choice questionnaire with optional free-text comments was constructed with an online secure platform (REDCap) and distributed via departmental e-mail between June 1 and July 31, 2016. Participation in the survey was voluntary and anonymous, and responses were collected and aggregated via REDCap. Statistical analysis of categorical responses was performed with the χ² test, with statistical significance defined as P < .05.

Results: Almost three-quarters of surveys (73.4% [94 of 128]) were completed. Staff radiologists represented 54.3% of survey respondents (51 of 94) and trainees 45.7% (43 of 94). Most respondents (78.7% [74 of 94]) found interactions with patients to be a satisfying experience. More than half of radiologists (54.3% [51 of 94]) desired more opportunities for patient interaction, with no significant difference in the proportion of staff and trainee radiologists who desired more patient interaction (56.9% [29 of 51] versus 51.2% [22 of 43], P = .58). Staff radiologists who specialized in vascular and interventional radiology and mammography were significantly more likely to desire more patient interaction compared with other specialists (77.8% [14 of 18] versus 45.5% [15 of 33], P = .03). Only 4.2% of radiologists (4 of 94) found patient interactions to be detrimental to normal workflow, with 19.1% of radiologists (18 of 94) reporting having to spend more than 15 min per patient interaction.

Conclusions: Most academic staff and trainee radiologists would like to have more opportunities for patient interaction and consider patient interaction rarely detrimental to workflow.