Patient Texting in General Practice: Who, Why, Why Not? A National Survey of Text Messaging in Irish General Practice

Ir Med J. 2018 Apr 19;111(4):729.

Abstract

Introduction The benefits of text messaging patients are well documented. The General Medical Council recently published guidance endorsing text messaging. The use of text messaging by GPs in Ireland is currently unknown. The survey aims to address this knowledge deficit and ascertain the extent, benefits, risks, barriers and clinical role of text messaging in Irish general practice. Methods An online survey was emailed to 1,375 members of the Irish College of General Practitioners (ICGP). Results A total of 536 GPs completed the questionnaire; a response rate of 40%. Overall, 66% (n=353) of respondents text patients and 27% have a written policy for texting patients. Texting is used primarily to send test results (71%), to advise the patient to phone the practice (52%) and as appointment reminders (43%). Discussion GPs text messaging patients is widespread. Complex issues to resolve include consent, confidentiality, children/young adults and the clinical content of text messages. Guidance is required to enable GPs and patients harness the benefits of text messaging, while minimising potential risks.

MeSH terms

  • General Practice / statistics & numerical data*
  • General Practitioners*
  • Humans
  • Ireland / epidemiology
  • Patients / statistics & numerical data*
  • Procedures and Techniques Utilization / statistics & numerical data*
  • Risk Assessment
  • Surveys and Questionnaires
  • Text Messaging / statistics & numerical data*