Virtual care and the pursuit of the quadruple aim: A case example

Healthc Manage Forum. 2021 Jan;34(1):9-14. doi: 10.1177/0840470420952468. Epub 2020 Sep 1.

Abstract

Many healthcare organizations have adopted the quadruple aim to create system-level improvements for delivering enhanced experience and outcomes to patients, healthier populations, reduced per-capita costs, and better provider experiences. With a maturing health technology sector, virtual care is gradually being adopted in Canada and proving to be a viable tactic for achieving the quadruple aim. Despite increased acceptance of virtual innovations and their related benefits to patients and providers, implementation of virtual care can be challenging in a Canadian healthcare system. The Ottawa Hospital developed an innovation strategy to guide the adoption and maturity of virtual care as a means of supporting the pursuit of the quadruple aim and achievement of the organization's mission and vision. A case example presenting the strategy and recommendations for health leaders and providers considering implementation of virtual care is discussed.

MeSH terms

  • Cost Control
  • Delivery of Health Care / organization & administration*
  • Diffusion of Innovation
  • Humans
  • Leadership
  • Ontario
  • Organizational Case Studies
  • Patient Satisfaction
  • Population Health
  • Remote Consultation
  • User-Computer Interface*