Quality improvement engagement and competence: A comparison between frontline nurses and nurse leaders

Nurs Outlook. 2021 Sep-Oct;69(5):836-847. doi: 10.1016/j.outlook.2021.02.008. Epub 2021 May 11.

Abstract

Background: Nurses play a pivotal role in improving patient care. To maximize nurses' impact on quality, nurses must have quality improvement (QI) competence and engage fully in QI initiatives.

Purpose: To describe QI competence (knowledge, skills, and attitudes) among frontline nurses and leaders; and compare variations in competence among nursing roles, experience, and specialty areas.

Methods: A total of 681 nurses at one heath system fully completed the Nursing Quality Improvement Practice tool electronically.

Findings: Half of the respondents reported QI engagement (53.6%). Mean knowledge scores were 5.08 (SD 1.16, 7 items). Skill proficiency was low (M = 2.82, SD = 1.03; range 1-6) although QI attitudes were favorable (M = 3.76, SD = 0.63; range 1-5). Significant differences in skills and attitudes were identified by role. QI competence among nurses employed in various specialty areas were similar.

Discussion: Strategies for increasing QI competence and engagement of nurses must be created and deployed in order to improve quality and safety.

Keywords: Attitudes; Competence; Front line nurses; Knowledge; Leadership; Nurse engagement; Quality improvement; Skills.

Publication types

  • Comparative Study

MeSH terms

  • Attitude of Health Personnel*
  • Clinical Competence*
  • Cross-Sectional Studies
  • Humans
  • Leadership
  • Nurse Administrators*
  • Nurse Specialists*
  • Nurse's Role
  • Quality Improvement*
  • Surveys and Questionnaires