"A Great Way to Start the Conversation": Evidence for the Use of an Adolescent Mental Health Chatbot Navigator for Youth at Risk of HIV and Other STIs

Gabriella Sanabria; Karah Y Greene; Jennifer T Tran; Shelton Gilyard; Lauren DiGiovanni; Patricia J Emmanuel; Lisa J Sanders; Kristin Kosyluk; Jerome T Galea

doi:10.1007/s41347-023-00315-4

"A Great Way to Start the Conversation": Evidence for the Use of an Adolescent Mental Health Chatbot Navigator for Youth at Risk of HIV and Other STIs

J Technol Behav Sci. 2023 May 11:1-10. doi: 10.1007/s41347-023-00315-4. Online ahead of print.

Authors

Affiliations

¹ College of Public Health, University of South Florida, Tampa, FL USA.
² College of Behavioral and Community Sciences, School of Social Work, University of South Florida, Tampa, FL USA.
³ College of Behavioral and Community Sciences, Department of Mental Health Law and Policy, University of South Florida, Tampa, FL USA.
⁴ School of Nursing, Department of Family and Community Health, University of Pennsylvania, Philadelphia, PA USA.
⁵ Department of Pediatrics, Morsani College of Medicine, University of South Florida, Tampa, FL USA.
⁶ Department of Global Health and Social Medicine, Harvard Medical School, Boston, MA USA.

Abstract

Chatbot use is increasing for mobile health interventions on sensitive and stigmatized topics like mental health because of their anonymity and privacy. This anonymity provides acceptability to sexual and gendered minority youth (ages 16-24) at increased risk of HIV and other STIs with poor mental health due to higher levels of stigma, discrimination, and social isolation. This study evaluates the usability of Tabatha-YYC, a pilot chatbot navigator created to link these youth to mental health resources. Tabatha-YYC was developed using a Youth Advisory Board (n = 7). The final design underwent user testing (n = 20) through a think-aloud protocol, semi-structured interview, and a brief survey post-exposure which included the Health Information Technology Usability Evaluation Scale. The chatbot was found to be an acceptable mental health navigator by participants. This study provides important design methodology considerations and key insights into chatbot design preferences of youth at risk of STIs seeking mental health resources.

Keywords: Chatbot; Mental health; Usability; Youth.

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