This study aims to discover problems and user experiences in a new released version of Sleepiz web application using heuristic evaluation and eye-tracking retrospective think-aloud performed by domain experts and end users. The web application is designed to support healthcare professionals in decision-making and monitoring of elderly people diagnosed with chronic respiratory diseases. Identification of usability problems and user experiences might contribute to improve the platform and will be reported to the developers.
Keywords: Remote monitoring; Telemedicine; clinical decision support systems; health data.