North Carolina's journey to value-based care substantially changes both care incentives and delivery, which requires buy-in from patients. Trust is a key enabler of patient accep-tance. Steps to reduce complexity in language and increase understanding of insurance contracts may improve trust and patience experiences.
Keywords: ACA; David M. Anderson; Duke University; Jillian C. Ryan; health; health care; health literacy; health policy; health science; insurance.
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