Patient considerations for orthodontists: A comparative study of university students in Malaysia and Taiwan

Background/purpose: Patients' considerations when choosing an orthodontist are influenced by many factors, including background, ethnicity, and location. Accordingly, this study aimed to identify factors influencing patients' considerations when selecting an orthodontist in both Malaysia and Taiwan.

Materials and methods: In total, 248 dental students from Taipei Medical University and 110 dental students from Manipal University College Malaysia were selected for this study. Participants' considerations when selecting an orthodontist were assessed using a questionnaire survey. The questionnaire collected data regarding participants' demographic characteristics and their preferences regarding clinical settings, orthodontist attributes, administrative systems, and the influence of social media. The gathered data were analyzed and compared using independent t-test, ANOVA, and chi-squared for both cohorts.

Results: The present results revealed significant differences between the Malaysian and Taiwanese participants with several variables, including orthodontist experience, recommendations, pain-free treatment procedures, treatment duration, friendly reception, sources of information about orthodontists, and preferred social media platforms. Notably, among the Taiwanese participants, "person responsible for treatment costs," was significantly correlated with the orthodontist's age, the orthodontist's work experience, information sources, travel distance, and content posted by orthodontists on social media. By contrast, among the Malaysian participants, this variable was correlated with the work experience of orthodontists.

Conclusion: Significant differences were observed between the Malaysian and Taiwanese participants in terms of their considerations when choosing an orthodontist. Participant's gender significantly influenced orthodontist preferences among the Malaysian participants, whereas the individual responsible for treatment costs was identified to be the most crucial factor influencing the Taiwanese participants.