A service evaluation of patient and clinician experience of video consultations in a specialist outpatient neurorehabilitation service

Introduction: There has been a rapid adoption of telerehabilitation services, particularly during the COVID-19 pandemic, with minimal guidance or evaluation of benefit. This survey explores experiences of video consultations in a specialist outpatient neurorehabilitation service.

Methods: Digital surveys were designed to evaluate experience of Attend Anywhere. Anyone could answer the survey after attending a video consultation.

Setting and participants: Patients and doctors, occupational therapists, physiotherapists and speech and language therapists from a specialist outpatient neurorehabilitation service, between January and November 2020.

Results: A total of 637 surveys were analysed. 74.6% of clinicians and 46.4% of patients indicated that video consultations were effective (X²=158.6, p < 0.001). Physiotherapists indicated that video consultation was not as effective as face to face (30.6%, X²=12.5, p = 0.052). Over 95% of clinicians and patients reported that they would use the video consultation system again X²=5.8, p < 0.016.

Conclusions: Video consultation offers potential for improving access to healthcare for patients with complex neurological conditions.