CUSTOMER SATISFACTION
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PNB MetLife Reports 99.2% Claim Settlement Ratio for FY 2024
This marks an improvement from the previous year's ratio of 99.06%, highlighting the company’s efforts to enhance customer financial security and claims processing efficiency.
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From Interaction to Engagement: Building lasting customer relationships
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Customer service interaction top grievance in BFSI: Survey
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Think how a consumer thinks to create best customer experience: BFSI leaders
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BFSI 2021: Trends to watch out for
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To win customer trust, Max Life introduces "Buy Now-Pay Later"
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Indian payment applications rise but fail to meet ‘The Gold Standard’
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