Check your internet connection:

• If your internet connection is slow, then try reconnecting to your Wi-Fi network or connecting to a different network.

Restart or update your app:

• Close the Facebook app on your mobile device and restart the app.
• Update the Facebook app to the most recent version. You can do this in the app store on your mobile device.

Restart or update your mobile device:

• Restart your mobile device.
• Update the operating system for your mobile device to the most recent version.

Let us know if you're still having issues playing video:

• If you're still experiencing a problem after trying these suggestions, then you can report a problem.

Having problems with something else?

• Report a video or reel on Facebook that you believe goes against our Community Standards.
• Troubleshoot issues if you’re live streaming to Facebook.
• Learn what to do if you’re having problems uploading videos to Facebook.