Check your internet connection:

• If your internet connection is slow, then try reconnecting to your Wi-Fi network or connecting to a different network.

Make sure your mobile device supports videos:

• Make sure that your mobile device can play videos. If your device doesn’t support videos, then you’ll see thumbnail images of videos on Facebook but you won’t be able to watch them.

Restart or update your mobile device:

• Restart your mobile device.
• Update the operating system for your mobile device to the most recent version.

Let us know if you're still having issues playing video:

• If you're still experiencing a problem after trying these suggestions, then you can report a problem.

Having problems with something else?

• Report a video or reel on Facebook that you believe goes against our Community Standards.