Contact Centre Association of Malaysia (Official)

CCAM Member Visits re-commenced today with the one and only Pos Malaysia Berhad. And what a wonderful visit it was. We are grateful for the chance to meet and greet with our members, and we find these visits to educational and uplifting. Special thanks to Pos Malaysia for making stamps with our photos on them! What a cool gift!!! Connection - this is what it's all about. This is how we learn from an each other, and this is how we grow as an industry! Vivien Lee, Zarina Mohd Ramly Vigneswaran Sivalingam, Celine Chan, Tommy Ng, Raj Chaudhuri, Robin Chen Buvan Segaran, Fatimah Hussein, Jusri Ong, Kevin Christie, Thilakavathi S, Dato' Zuhri Iskandar Kamarzaman, Raymond Davadass #makingconnections #contactcentreassociationofmalaysia #ccam #memberships #membervisit #industrygrowth #industry #contactcentre #customerexperience #thenextchapter

[HRDC CLAIMABLE] COPC® Best Practices in Managing Outsourced Service Operations Do you procure and/or manage outsourced call centers, dispatch technicians or other customerfacing suppliers? If so, this program is just for you! Get ready to become an expert in the outsourcing management field! It all starts with selecting suppliers that meet your specific needs. You will learn how to: - Set clear requirements to ensure you have internal alignment - Issue requests for proposals with a clear understanding of what you require - Objectively evaluate and select suppliers that meet your unique situation - Develop contracts with terms and conditions that drive performance and consistency As a vendor management professional, you will also come away from this training with the knowledge to meet your strategic goals through supplier management must-haves such as: - Scorecards that measure what is most important - Quarterly business reviews that drive transparency and accountability - Strategies that balance service with cost containment This is a Certification course. Available training date:- 2nd - 13th September 2024   |   10.30am - 3:00pm    |    Live Virtual To registe, click the https://ccam.org.my/bpmos/

Hiring for contract staff. Come and join our team! https://lnkd.in/gMRE9UaZ

[HRDC CLAIMABLE] COPC® Best Practices for Quality Management (BPQM) Greetings from CCAM and COPC Inc., COPC® Best Practices for Quality Management will teach you the techniques used by industry leaders to ensure the quality program drives improvement in the customer experience and provides value to the wider business. This two-day (half-days) workshop is designed to provide you with practical skills and knowledge that can be used to benchmark your own business against world-class.  This is a Certification course. Available training date:- 6th - 7th Aug 2024  | 10.30am - 3:00pm   | Live Virtual 21st - 22nd Nov 2024 | 10.30am - 3:00pm  | Live Virtual 27th - 28th Feb 2025  | 10.30am - 3:00pm  | Live Virtual Click on this Link to register: https://lnkd.in/gykkzFbs

[HRDC CLAIMABLE] COPC® Best Practices for Customer Experience Operations (BPCXO) For more than two decades, COPC Inc. has been the global leader in helping clients optimize their customer experience operations to achieve consistent high-performance success. We developed the premier performance management system tailored to the contact center industry: the COPC Customer Experience (CX) Standard — and it remains the ever-evolving industry standard for performance improvement excellence. Hundreds of the highest-performing operations around the globe utilize the COPC CX Standard in their daily operations. Why? Because it equips them with the most effective management strategies in four key areas of contact center operations: Leadership & Planning, Processes, People and Performance. When properly implemented, these strategies deliver what every contact center operation is after: improved performance, increased customer satisfaction and lower costs. COPC Best Practices for Customer Experience (CX) Operations is a rigorous, in-depth course built around the guidelines and best practices set forth within the COPC CX Standard. Course participants will learn how to implement the COPC CX Standard and best manage a high-performing, world-class customer experience operation, increasing both customer satisfaction and bottom line growth. Available training date:- 15th - 26th July 2024        |  10.30am - 3:00pm    |  Live Virtual 19th - 23rd August 2024     |  9.00am - 6:00pm      | In Person 2nd - 13th December 2024   |  10.30am - 3:00pm    |  Live Virtual 17th - 28th March 2025      |  10.30am - 3:00pm    | Live Virtual Please use the given link to register and book your seat: https://lnkd.in/gAqBwEau

Awards template submission closing : 10 June 2024, Monday (11:59 PM) ⏳ Countdown : 12 hours to go ⏳ Complete your submission now!!

Join Roger Konopasek for a three day Transformational Leadership Training: https://lnkd.in/gXQYiNbR Vigneswaran Sivalingam, Celine Chan, Tommy Ng, Robin Chen, Raj Chaudhuri Buvan Segaran, Fatimah Hussein, Jusri Ong, Kevin Christie, Thilakavathi S, Dato' Zuhri Iskandar Kamarzaman, Raymond Davadass, Manju Thavamoney

This year’s National Contact Centre Conference (NCCC) is extra special. Not only for the fact that we are celebrating the Association’s 25th Anniversary Silver Jubilee celebration but also for the fact that CCAM is bringing in multiple new partners to be introduced to the Malaysian CX & Contact Centre community. Please join the NCCC to welcome Sprinklr, Enghouse, TOKU, Fano Labs and Pearson for their debut in the CCAM arena. At the same time, we have global best in Verint, Nubitel, Zoom and Infobip who are returning to showcase their latest. Special mention to Sprinklr as they land into Malaysia as the Platinum partners at this year’s NCCC with some of the best solutions in social sentiment analytics & customer relationship management. Seats are selling fast, please register now to avoid any last minute disappointment! See you on 21 May at the beautiful 5-star setting of The Sheraton Petaling Jaya. #ccam25 #nccc #conference

Happy Workers Day