This story is from April 22, 2023
Not a fad: Tech comapnies delve into generative AI space
BENGALURU: This earnings season, almost all the IT services companies who have announced their results to date have spoken about generative AI. TCS COO N G Subramaniam said at the company’s earnings press conference that clients are increasingly asking how generative AI can be incorporated in their offerings. Infosys also said they are betting on generative AI.
Some like Accenture have already started using it for clients. The IT services provider said in its earnings call that a generative AI solution created for a banking client understands the context of e-mails and automatically sends out the mails to the right teams and helps them draft the right responses. The IT services firms are also looking at generative AI to become more efficient in what they already offer. In a recent blog by Harleen Bedi, head of new offerings and innovation and technology architect group at Infosys, said that with no-code andlow-code, the job of testing got passed on to non-specialists, and generative AI will take it one step ahead and extract data on the patterns in testing and finally provide actionable points for techies to work on. She believes that notes from the machine will help software professionals learn more and hone their skills.
Accenture’s CEO Julie Sweet called generative AI a “co-pilot” to human beings, during the firm’s earnings call. “The entire process (of human beings and machinesworking together) has to be changed in order to make that work. You’ve got to upskill people and you have to be able to do all of that in a very responsible way,” Sweet said.
Kashyap Dalal, co-founder of Simplilearn, says big IT firms are still trying to figure out where the opportunities lie — financial sector or content or somewhere else. “Once this is clear, they want to think of introducing courses on ChatGPT or generative AI to employees,” he said.
Mrinal Rai, principal analyst at research firm ISG, says there is push from clients to use these new AI models. “There is a sense of FOMO (fear of missing out) in most of them. Having said that, it is not a fad. Generative AI is here to stay,” Rai says. Ray Wang, principal analyst and founder at Constellation Research, says these firms will have to work on creating synthetic data, training machines and building prompts to achieve high levels of precision. And that, he says, is just the beginning of use of generative AI.
Accenture’s CEO Julie Sweet called generative AI a “co-pilot” to human beings, during the firm’s earnings call. “The entire process (of human beings and machinesworking together) has to be changed in order to make that work. You’ve got to upskill people and you have to be able to do all of that in a very responsible way,” Sweet said.
Kashyap Dalal, co-founder of Simplilearn, says big IT firms are still trying to figure out where the opportunities lie — financial sector or content or somewhere else. “Once this is clear, they want to think of introducing courses on ChatGPT or generative AI to employees,” he said.
Top Comment
User
442 days ago
It would be interesting to know how ed-tech companies are reacting with the introduction of Chat GPTRead allPost comment
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