Here's how you can enhance your problem-solving skills using past hardware issue experiences.

He aprendido con la experiencia que volver a lo básico siempre ayuda. Damos por sentado lo esencial y nos enfocamos en niveles más altos, gastando tiempo, sin resolver lo básico que, en la mayoría de los casos, funciona. Cuando he tenido problemas de hardware en redes, servidores y centrales telefónicas, siempre empiezo por lo básico antes de abordar lo complejo, descartando posibles fallos uno por uno. Verifico el firmware, realizo pruebas de estrés y segmento el problema hasta concentrar el error en un solo punto. Como dice un refrán tecnológico, "Volvamos a lo básico".

One thing I've found very helpful when it comes to enhancing your hardware trouble shooting skills, is to document every fix that you made along the way. Whatever your style is, whether you jot it down or taking videos/photos as long as you understand it when you need it in the future, that would work. Be sure, you know how to categorize your documentation for easy to follow.

In my experience do not assume the problem. Always Go with the basic and do not miss it. Most of the issues that we experience in the hardware space lies in basics. Basic Beep/Error codes, compatibility, Drivers firmware.

Quando resolver um problema de hardware, tire um tempo para pensar nos sinais que te ajudaram e como você resolveu. Entenda o porquê e o como, analisando suas ações para ver o que funcionou e o que pode melhorar. Anote tudo para usar como referência no futuro e compartilhe suas experiências com colegas. Isso vai melhorar suas habilidades técnicas e de pensamento crítico, transformando problemas antigos em lições valiosas para seu desenvolvimento profissional.

It's always important to reflect on the process of your troubleshooting post a problem. Failures in HW are going to happen and the more you document how you resolved these issues is going to increase the speed to recovery the next time. My philosophy has always been to start at Layer 1, the physical layer. It's amazing how many times someone has just unplugged the wrong cable or configured something manually incorrectly. Also if time is not important, I would recommend stepping away from the problem for some time and then coming back to it. A new refreshed mindset can be helpful because when we are frustrated we miss the easy things that we just assumed were done.

Tout à fait ! Tenir un registre est essentiel, car l’expérience s’accumule au fil du temps. Cependant, lorsqu’on travaille chez un client ou dans une grande entreprise, on est confronté à différentes machines, chacune avec son propre système d’exploitation. Les solutions pour résoudre les problèmes varient également, et il peut y avoir plusieurs approches pour un même problème. Tout dépend du matériel en question : qu’il soit ancien ou récent, et la technologie sur laquelle il fonctionne. Il est donc important d’adapter nos méthodes en fonction du contexte spécifique.

Frankly when you work on the issue you connect with the System mentally. I never had to write down the issue. Many said it is a bad habit and I agree. It would be best to keep a note of the unique issues that we have experienced, mainly symptoms, error codes and the way we derived the solution. Final solution may or may not help in every issues. But approach will.

Items 1 and 2 on this list are both parts of a 5C or 8D analysis. Any time there is a significant issue it should be analyzed and documented with corrective actions and with a plan to avoid a similar issue in the future. This applies to processes as well as design issues.

Thorough documentation is a crucial part of my troubleshooting process. I maintain a detailed log of every hardware problem I encounter, including the specific symptoms, the diagnostic steps taken, and the ultimate solution. This log serves as a valuable reference tool, allowing me to quickly recall past issues and apply proven solutions to similar challenges. Over time, this documentation also reveals recurring patterns and trends, enabling me to anticipate and prevent potential problems before they occur.

I absolutely agree with that. I used to support with my team 6,000 users in a NHS hospital. So we have similar hardware in most of the departments. And for example we have thousands of this Dell desktops or thousands of this Dell laptops. And then when hardware issue is documented and reaccure in the same model of PC hardware we can easily spot find the pattern and not waste time looking and finding what is the problem again, Just use the solution added by the previous engineer. 💡

My advice is : "Always always share the knowledge" you've gained, because you receive that knowledge from someone senior than you before time and now it's a time you to share with other hardware engineers. First this will help you to strengthen your knowledge and second will help the people like you who wants to learn. All the online forums in groups and even when you're at work sharing with colleagues could help you with taking some decisions because you can discuss your knowledge with their knowledge and then get to some more complete solutions. And agai always share knowledge fellow computer engineers!😊💡

In my opinion the best way to learn and enhance your knowledge is to share with others. Explain it to them about your thought process your approach and learn from them during the discussion. Sharing is always a best way to learn.

A good way to do this is to present issues and solutions to the team and to management. Explain the root cause, what decisions you made and why, what the misses were and how to avoid them in the future. It helps you learn and is a powerful way to point out shortcomings in the tools and processes you have and shortages in resources or schedule.

I'm a firm believer in the power of knowledge sharing. Whenever I solve a particularly challenging or unique hardware problem, I make a point to discuss it with my colleagues and peers. I walk them through my thought process, explaining the key insights and decisions that led to the solution. This collaborative exchange not only helps solidify my own understanding but also invites fresh perspectives and ideas from others. By actively participating in the IT community, I contribute to a collective knowledge base that benefits everyone.

Wissen teilen bedeutet für mich auch mal andere lösungwege zu erfahren und mit eigenem Wissen zu verknüpfen um noch smarter zu denken und handeln.

That's why Digital Twins and controlled scenarios for intentional damage are being more demanded year by year. Everybody has been involved in some critical and frustrating situations, that allow us to gain experience based on bad decisions, management, etc. Beside simulate, it is crucial to visualize any possible contingency by the time we will implement or run our solution, trying to oversee from hygienics like energy, internet or whatever we need to active, to also the unpredictables, that could literally be anything. Be alert and think beyond our scope or client request, will give us more experience to control, avoid, and even predict some complex situations. The more we care, the less we regret.

Many times we may or may not have option to simulate the issues in house. But most of the time we will get the option to simulate it in customer environment. I would suggest to repro the issue and collect as much of the logs that we can collect during the repro. Customer may not allow repro attempt all the time.

To keep my troubleshooting skills sharp, I regularly engage in hands-on practice and simulation. I challenge myself with hypothetical hardware scenarios, drawing from my past experiences and industry trends. These mental exercises might involve thought experiments or even setting up physical test environments to work through complex issues. By applying my problem-solving skills in a controlled setting, I reinforce my ability to think critically and adapt quickly when faced with real-world challenges.

En mi equipo de trabajo, tenemos la costumbre de crear bootcamps o escenarios de fallos en general: hardware, software y ciberseguridad. Esta es una excelente práctica para no perder el conocimiento y descubrir nuevas formas y técnicas. En el ámbito de la tecnología, cada día surge algo nuevo, algo cambia y debemos estar a la vanguardia. Estos ejercicios permiten solucionar problemas y prepararnos para el mundo real, además de saber cómo actuar y cometer errores en un escenario controlado. Así, cuando enfrentemos situaciones en la vida real, tendremos una mayor probabilidad de éxito.

Bestimmte Probleme nach zumachen, hilft das große und ganze besser zu erfassen und zu verstehen und bei einer so genannten spielwise, lassen sich Probleme besser darstellen und führen zu schnellen Beseitigung und Optimierung des Problems oder aber proaktiv das erst garnicht erstehen zu lassen.

If you are looking at an issue on a product in production an easy thing to look for is date code ranges on parts involved in the failure, and manufacturing date code ranges on the board or assembly that is failing.

Analysing is the best way in understanding and finding solution for particular problem. If we gone through the same problem every time then we need to think of having a permanent solution. It can help preventing the same problem in future.

Analyser le matériel dès sa sortie sur le marché est une excellente pratique. Comprendre son architecture et les éléments qui le composent, ainsi que leur emplacement, permet d’aborder plus efficacement le dépannage. Cela évite de perdre des heures de recherche inutiles et constitue un gain de temps considérable pour les dépannages futurs.

Identifying patterns and trends is a key part of my proactive approach to hardware maintenance. I regularly review my troubleshooting logs and documentation, looking for recurring issues or common solutions. By analyzing this data, I can spot potential weaknesses in our hardware setup and make informed decisions about preventive maintenance, upgrades, or configuration changes. This trend analysis helps me stay one step ahead of potential problems, minimizing downtime and ensuring optimal system performance.

And again I want to give like an example that you have to always explore and analyse the trends in computer hardware because for example a new Dell optiplex desktop it's losing its connectivity to a second monitor and you find out that happened in a tree systems and after dating the BIOS/firmware of these systems then it all worked out. So if you analyse this trend and then find out the solution update the bias firmware and all works that's it . You on top of the game.

Être informaticien est bien plus qu’un simple métier. C’est un voyage d’apprentissage continu, où l’on doit constamment se tenir au courant des dernières technologies et des solutions existantes. L’expérience ne se construit pas uniquement à l’école, mais aussi grâce à la connaissance approfondie et à la logique du dépannage matériel. Les processus de détection des pannes se développent tout au long de la carrière, et chaque informaticien a sa propre approche pour comprendre et résoudre les problèmes. Suivre les méthodes des autres est utile, mais créer ses propres processus de dépannage est encore plus efficace.

In the rapidly evolving world of IT, staying current is not optional—it's a necessity. I make continuous learning a top priority, regularly seeking out resources to expand my knowledge of cutting-edge hardware technologies and emerging challenges. I attend industry webinars, participate in online forums, and read tech blogs to stay informed about the latest developments. By combining this new knowledge with my practical experience, I'm able to approach hardware issues with a comprehensive understanding of both legacy and cutting-edge systems.

Yes it's the same in hardware like in the software You have to always strive to to be on the top of the hardware game let's say 😊 Because like the software hardware is ever evolving so it's a good practise to read articles blocks and also to play some scenarios and to do a home lab with the legacy and new hardware so you can understand all the basics and then all the new things which came in place. That will give you first bed around the standing and then will fall better troubleshooting skills as well.

The IT industry is the fastest-growing and most rapidly evolving industry in the world. If you are part of the IT-tech field, continuous learning is an essential part of your life. I am always curious and eager to get hands-on experience with new hardware and software tools, including their updates. However, I believe it is crucial to have a solid foundation of knowledge, which makes it easier to grasp upcoming trends.

El panorama tecnológico está en constante evolución, y mantenerse al día es fundamental. He aprendido que la clave está en combinar el aprendizaje continuo con la experiencia práctica. Para seguir aprendiendo, utilizo cursos en línea, seminarios web y blogs de tecnología. Estos recursos me permiten estar al tanto de las últimas innovaciones y desafíos en el ámbito tecnológico. Al combinar estos nuevos conocimientos con mis experiencias pasadas, logro una comprensión integral tanto del hardware heredado como del hardware de vanguardia. Esto no solo me convierte en un solucionador de problemas más versátil, sino que también asegura que mi equipo y yo estemos siempre preparados para cualquier eventualidad tecnológica.

Think out of the Box Lots of Different hardware Out There A lot is Mixed you will learn as you go along IT is a Big Subject and is forever changing

One of the key principles that guide my troubleshooting approach is the importance of a structured, systematic process. Over the years, I've refined a step-by-step methodology that helps me efficiently navigate even the most complex hardware issues. This process involves gathering detailed information, reproducing the problem in a controlled environment, generating and testing hypotheses, implementing and verifying the solution, and finally, documenting the entire process for future reference.

Simply to isolate problem… eliminate what is not wrong to find out what is causing the issue. After 36 years of field experience, knowing accumulated makes troubleshooting easier