Break new ground with #Tranzact by pinpointing gaps in your #outage communications to ensure the highest #CSAT. It's the only #study in North America that enables you to compare your outage performance against other utilities. Learn more: http://ow.ly/ep3R50LwAyA
Chartwell, Inc.
Information Services
Atlanta, Georgia 2,263 followers
Insight for Tomorrow’s Utility
About us
For 30 years, Chartwell has been helping utilities improve customer experience and satisfaction as well as operational efficiency. Chartwell collects and analyzes industry data to develop benchmarks, publish key insights, and identify best practices. Chartwell also provides opportunities for utility professionals to share groundbreaking ideas and work together to problem-solve. Chartwell leads innovation through its in-depth research, leadership councils, and strategic industry contacts. Our wide range of services ensure that our members have access to the best, most timely information available to make the most informed and cost-effective business decisions. Chartwell is dedicated to helping the utility industry get the critical and timely information they need to innovate and lead the utility industry into the future.
- Website
-
http://www.chartwellinc.com/
External link for Chartwell, Inc.
- Industry
- Information Services
- Company size
- 11-50 employees
- Headquarters
- Atlanta, Georgia
- Type
- Privately Held
- Founded
- 1993
- Specialties
- utility research, utility conferences, utility contact centers, utility customer satisfaction, utility customer service, utility marketing programs, utility outage communications and utility customer communications
Locations
-
Primary
3715 Northside Pkwy NW
Suite 3-615
Atlanta, Georgia 30327, US
Employees at Chartwell, Inc.
-
Eddie Patterson
Data Analytics @ Chartwell, Inc. | Power BI, Tableau, DAX, SQL
-
Keith Pierce
Research and Insights for the Utility, Energy, and Sustainability fields.
-
Victor Fleites Sr. CBCP
Partner, Fleites deLeon-Fleites, Inc.
-
Heather Siebken
Product and Marketing Leader | Customer Experience Expert | Long-term Thinker | Innovator | Natural Born Futurist | Public Speaker
Updates
-
We have another exceptional speaker lineup at #EMACS24 - the 27th annual Chartwell Customer Experience Conference this October in San Antonio! Don't miss your chance to listen, learn and get your questions answered by the best in the business! Register Today to save your seat: https://lnkd.in/ddNkQPZ
-
Tomorrow's Free Innovation Series #webinar: Join us for an exclusive follow-up webinar with Paul Watkins from Message Broadcast and Chris Huff from Base64.ai Document AI as they expand on AI technologies from the #PowerUp Conference. Featuring demos of ChatGPT and Computer Vision AI, this webinar will showcase how these tools create engaging virtual assistants. Register now to see how AI can transform your communication strategy! REGISTER NOW: https://ow.ly/zulq50Syn19
-
Utility leaders: Ensure resilience!⚡Join our FREE webinar on building strong #emergency management for your #utility. Gain insights on proactive planning, real-time response & recovery. #webinar #utilities #emergencypreparedness REGISTER NOW: https://ow.ly/yBxE50Sy33w
-
Tomorrow's Chartwell #webinar: Join us for Chartwell’s quarterly round-up of recently published research and insights! This quarter we will feature fresh insights from consumers and utilities in billing and payment, new trends in auto-enrollment, and an overview of the potential of artificial intelligence, among other topics. The event is hosted by Chartwell’s Research Team and features a panel of experts. REGISTER NOW: https://ow.ly/gKjl50SxPVY
-
The challenge: Predicting #charging needs to prevent grid overload & optimize locations for convenience & efficient power distribution. The solution: Leverage the new Chartwell Electric Vehicle Leadership Council, designed specifically to address the transportation #electrification needs of utilities across North America. Learn more: https://ow.ly/y7U650Q43wc
-
#Utility executives: Do your #benchmarking efforts leave you with more questions than answers? Measuring your #performance against your peers is only the beginning of unlocking the opportunity. Chartwell's #Executive Services allows you an in-depth analysis of your personally selected metrics and peer group. Learn more: https://ow.ly/67b850PMcFq
-
This October at #EMACS24: Learn how USAA consistently delivers, and is recognized for, exceptional service by aligning to its mission and core values and sets high standards for performance and behaviors – all while engaging the audience in a powerful discussion of how this winning formula can be applied to the #utility industry. Read all session highlights: https://ow.ly/Wnse50Rgryt
-
This year at #EMACS, Chartwell's Customer Experience Conference - Join keynote speaker Jay Boisseau, Founder of Austin AI Alliance, as he discusses what AI truly is and is not capable of, and how it can be applied in the utility industry today. Visit https://lnkd.in/ddNkQPZ to learn more!