In our CX One on One series, we meet the dynamic and talented team members behind the scenes at NICE. We recently sat down with Jennifer Passini, Ph.D., NICE's Director of Business Consulting, Customer Logistics Support. She discussed how AI can empower organizations to provide exceptional customer journeys, how her role at NICE makes her feel like a kid in a candy story, and how she incorporates kindness to brighten the days of others. Meet Jennifer: https://bit.ly/3Y3Isb4 #CustomerExperience #CXone
NICE
Software Development
Hoboken, New Jersey 329,005 followers
Make experiences flow.
About us
NICE (Nasdaq: NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.
- Website
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http://www.nice.com
External link for NICE
- Industry
- Software Development
- Company size
- 5,001-10,000 employees
- Headquarters
- Hoboken, New Jersey
- Type
- Public Company
- Founded
- 1986
- Specialties
- Big data capture and analysis, Multi-channel interactions Recording, Financial crime solutions, Customer experience management solutions, Security and public safety solutions, Workforce Optimization, Customer Journey Solutions, CCaaS, Cloud CX, Omnichannel Recording, Workforce Engagement Management, and Real-time Authentication
Locations
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Primary
221 River St
Hoboken, New Jersey 07030, US
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22 Zarhin Street
Ra'anana, 43107, IL
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160 Queen Victoria Street
2nd floor
London, EC4V 4BF, GB
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71 Robinson Rd
#04-02
Singapore, 068895, SG
Employees at NICE
Updates
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HAPPENING TOMORROW! Go for the CX AI gold with Andrew Traba, VP of Product Marketing at NICE, and guest speaker Pete Jacques, Principal Analyst, Customer Experience at Forrester. Get ready to discover how to define your CX strategy, how to create a measurement strategy, and more! Don't miss out - register now 🥇 https://bit.ly/3XVyUim #CustomerExperience
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AI adoption in the workplace surged to over 40% in 2023. What does this mean for your business’s CX success? Find out in Omdia's "Put CX AI Into Action: A Practical Guide" 🥇 https://bit.ly/3LgtS8x #CustomerExperience #ArtificialIntelligence
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Curious about AI in workforce management? 🤖 Discover what AI really is (and isn't) and explore its true benefits for your business: https://bit.ly/4cXwhk2 #WorkforceManagement #CustomerExperience #ArtificialIntelligence
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Broaden your CX AI horizons: Achieve MAXIMUM efficiency, ENGAGE customers, and EMPOWER agents. Our Ultimate CX AI Collection can show you how. Get immediate access to five valuable assets: https://bit.ly/3LgtjeV #CustomerExperience #ArtificialIntelligence
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NEXT WEEK 🏆 Go for the CX AI gold! Join Heather Hughes, Director, Product Marketing at NICE, and guest speaker Robin Gareiss, CEO and Principal Analyst at Metrigy, for an exciting webinar on best practices from CX AI champions. Register here: https://bit.ly/3XVyUim #CustomerExperience #ArtificialIntelligence
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Transforming customer service worldwide! 🌍 See how Tripadvisor standardizes success with CXone, achieving operational efficiencies, cost reductions, and improved performance. Learn more: https://bit.ly/4eQ9GYu #CustomerExperience #CXone
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A staggering 80% of a consumer's decision to continue business with a brand is influenced by the quality of their customer service experience. Join Andrew Traba, VP of Product Marketing at NICE, to discover why the right data makes all the difference for CX. 🎧Listen to our informative podcast series: https://bit.ly/3WhX9Wv #CustomerExperience #ArtificialIntelligence
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Do you know how to show the ROI of your CX transformation? Next week, join our webinar to hear Andrew Traba of NICE and guest speaker Pete Jacques, Ph.D. of Forrester as they discuss: 🏅 How to define your CX strategy 🏅 How to create a measurement strategy 🏅 Best ways to invest in training, technology, and services Register now: https://bit.ly/3XVyUim #CustomerExperience
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Just like women’s basketball, customer experience (CX) has found a new MVP to change the game: artificial intelligence. With AI, CX can deliver the ultimate experience for customers and create lifelong fans. Read the latest #IgniteCXInsights newsletter for the three leading ways to leverage CX AI to fully capture its power and potential.
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NICE
NASDAQ
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$178.32
4.13 (2.371%)
- Open
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