Nir Yatziv, PMP

Nir Yatziv, PMP

Nashville Metropolitan Area
2K followers 500+ connections

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About

I am a highly experienced Chief Information Officer (CIO) who specializes in utilizing…

Articles by Nir

Contributions

Activity

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Experience

  • Delek US Holdings, Inc. Graphic

    Delek US Holdings, Inc.

    United States

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    Nashville Metropolitan Area

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    Brentwood, Tennessee, United States

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    Brentwood, Tennessee, United States

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    Brentwood, Tennessee, United States

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    Norfolk, Virginia Area

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    United States

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    Norfolk, Virginia Area

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    Norfolk, Virginia Area

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    Israel

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    Israel

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    Budapest, Hungary

Education

Licenses & Certifications

Volunteer Experience

  • Autism Tennessee Graphic

    Director

    Autism Tennessee

    - Present 2 years 9 months

    Children

    Autism Tennessee supports people with Autism and their families. This great organization educate, supports and arranges activities for the community.

Courses

  • Project Management Professional

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  • SAP FI/CO

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  • SAP MM

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  • SAP SD

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  • SQL

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  • Senior management course (HEY Group)

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Projects

  • Enhancing U.S.A Agency Customer Service

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    Working with Boston Consulting Group to rebuild the way the company give service to customers. the project took 8 month and as the project manager i reported to the steering committee (CEO and Senior management). the outcome was a total shuffle in the company process and new work procedures were introduced.

    Other creators

  • Enhancing Customer Service

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    Selected by CEO to develop a new Customer Service strategy and establish new business support processes to maximize operational efficiency while creating shared services for the agency in the US. Served on dual leadership roles to oversee Customer Service and IT operations and personnel for the Americas region.

    ➤ Designed and drove implementation of new Customer Service strategy focused on building and running an offshore Shared Service environment.

    ➤ Captured annual savings of…

    Selected by CEO to develop a new Customer Service strategy and establish new business support processes to maximize operational efficiency while creating shared services for the agency in the US. Served on dual leadership roles to oversee Customer Service and IT operations and personnel for the Americas region.

    ➤ Designed and drove implementation of new Customer Service strategy focused on building and running an offshore Shared Service environment.

    ➤ Captured annual savings of $950,000 while consistently meeting annual KPIs by restructuring 44 positions in the region and building an offshore unit in India with more than 90 employees.

    ➤ Streamlined Call Center operations and achieved call reductions by providing fast email responses; reduced time to address customer calls from 90 seconds to 35 seconds.

    ➤ Accelerated processing and issuing of invoices 15% and captured $350,000 in extra revenue by increasing the average customer orders from ~75 to 100.

Languages

  • Hebrew

    Native or bilingual proficiency

  • English

    Full professional proficiency

  • French

    Elementary proficiency

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