Admission & Bed Management Coordinator - Transfer Center - Casual

Why work for Nebraska Methodist Health System?

At Nebraska Methodist Health System, we focus on providing exceptional care to the communities we serve and people we employ. We call it The Meaning of Care – a culture that has and will continue to set us apart. It’s helping families grow by making each delivery special, conveying a difficult diagnosis with a compassionate touch, going above and beyond for a patient’s needs, or giving a high five when a patient beats a disease or conquers a personal health challenge. We offer competitive pay, excellent benefits and a great work environment where all employees are valued! Most importantly, our employees are part of a team that makes a real difference in the communities we live and work in.

Job Summary

Location: Methodist Corporate Office

Address: 825 S 169th St. - Omaha, NE

Work Schedule: Preferred availability for day time hours (between 7:00am - 7:00pm) with a weekend rotation. Combination of 8 and 12 hour shifts.

Manage patient transfers from internal and external facilities, patient admission and bed capacity, throughput to acute care assigned locations to ensure timely assignments based on available resources.

Responsibilities

Essential Job Functions

• Clinical Knowledge and Technical Requirements
• Knowledge of, understanding of, and experience with software applications and communication platforms.
• Ability to multitask, establish priorities and set/meet deadlines.
• Demonstrate strong written and verbal communication skills including effective interpersonal skills with ability to interact with all levels of health care end users.
• Ability to build and maintain customer satisfaction through collaboration, communication and consistent service.
• Ability to modify work behavior and work activities in response to new information, changing conditions or unexpected obstacles.
• Ability to keep current on issues, practices and processes related to patient transfer and bed management.
• Ability to use critical thinking skills to analyze, define, manage and resolve user application and process issues/concerns/ problems, organize work and determine best course of action.
• Knowledge of clinical processes & workflows to facilitate transfer, admission and bed placement
• Knowledge and understanding of process automation tools
• Accustomed to working in a complex, team-oriented, collaborative environment
• Transfer, Admission, Bed, and Throughput Coordination
• Act professionally and responsible with resources.
• Coordinate and communicate for timely transfers/admissions with internal hospitals, internal clinics, outside clinics and referring hospitals/facilities.
• Ensure patient transfer data is collected in a complete and timely fashion.
• Assure patient is admitted to the correct level of care.
• Continuously monitor bed availability and turnover.
• Ensure patients meet admission criteria for each unit
• Communicate with staff throughout the facility regularly.
• Follow physician suspension protocol
• Participate in daily bed huddle and initiate and lead emergency bed huddle as needed.
• Coordinate with housekeeping supervisor to prioritize bed cleaning.
• Ensure patients meet admission criteria for each unit and bed placement guidelines.
• Understanding of and utilize the vital sign policy.
• Determine how to best accommodate the safety and needs of the patient.
• Communicate frequently with the internal departments and anticipate bottlenecks.
• Limit overnight stay in (ED) and (PACU).
• Ensure that patient bed assignments are made to meet goal of 20 minutes
• Ensure patient transfer/admission is completed to meet goal of 1 hour.
• Monitor significant and unresolved variation in bed placement.
• Business and Customer Relations
• Interacts with customers in a professional and courteous manner.
• Initiates regular interaction with business and stakeholders to understand needs.
• Recognizes and practices a selfless approach to customer service towards our own team, the division, and our customers.
• Displays exemplary customer service skills in difficult situations.
• Keeps stakeholders informed on status of all activities on a frequent, regular and timely basis.
• Functions as a liaison between customers in various departments
• Works with customers to understand business process as it relates to the bed management and transfer processes
• Teamwork and Documentation
• Updates documentation in application software as indicated
• Defines and implements procedures established for the department
• Defines, develops, and implements procedures for application maintenance and improvement.
• Shares responsibilities and knowledge with any/all team members, and learns from them in return.
• Displays enthusiasm for being involved in team efforts and builds trust within the team.
• Accepts and fosters the idea of "one team" across the Division.
• Maintains effective correspondence and in-person communication in all situations with managers, customers, and team members.
• Growth, Initiative, Research and Development
• Actively engages in identifying training opportunities and works with manager to coordinate.
• Promotes and supports initiative within the team.
• Demonstrates self-motivation and ability to work with minimal supervision.
• Consistently looks for and takes initiative to increase the quality of the work done by the team.
• Focuses on "can" rather than "cannot".
• Maintains/updates knowledge in technical applications and industry best practice.
  
  

Schedule

Preferred availability for day time hours (between 7:00am - 7:00pm) with a weekend rotation. Combination of 8 and 12 hour shifts.

Job Description

Job Requirements

Education

• Bachelor’s degree in health care, business or related field or relevant equivalent work experience required.
  
  

Experience

• Minimum 3 years health care experience required.
• Bed management experience preferred.
  
  

License/Certifications

• Current valid Registered Nurse (RN) license, or other clinical license, valid compact multistate license to work, or a temporary permit while awaiting licensure preferred.
• If licensed, must maintain current active license.
  

Skills/Knowledge/Abilities

• Strong interpersonal skills necessary to effectively communicate and interact with patients, family members, hospital personnel, and co-workers.
• Ability to prioritize work assignments.
• Ability to learn, retain and utilize computer skills that are required for department and hospital information systems.
• Ability to think critically and problem solve.
  
  

Physical Requirements

Weight Demands

• Medium Light Work - Exerting up to 35 pounds of force.
  
  

Physical Activity

• Not necessary for the position (0%):
• Climbing
• Crawling
• Kneeling
  
  

• Occasionally Performed (1%-33%):
• Balancing
• Carrying
• Crouching
• Distinguish colors
• Lifting
• Pulling/Pushing
• Reaching
• Standing
• Stooping/bending
• Twisting
• Walking
  
  

• Frequently Performed (34%-66%):
• Grasping
• Keyboarding/typing
• Repetitive Motions
• Sitting
• Speaking/talking
  
  

• Constantly Performed (67%-100%):
• Hearing
• Seeing/Visual
  

Job Hazards

• Not Related:
• Chemical agents (Toxic, Corrosive, Flammable, Latex)
• Biological agents (primary air born and blood born viruses) (Jobs with Patient contact) (BBF)
• Physical hazards (noise, temperature, lighting, wet floors, outdoors, sharps) (more than ordinary office environment)
• Explosives (pressurized gas)
• Electrical Shock/Static
• Radiation Alpha, Beta and Gamma (particles such as X-ray, Cat Scan, Gamma Knife, etc)
• Radiation Non-Ionizing (Ultraviolet, visible light, infrared and microwaves that causes injuries to tissue or thermal or photochemical means)
• Mechanical moving parts/vibrations
  
  

• Rare (1-33%):
• Equipment/Machinery/Tools
  

About Methodist

Nebraska Methodist Health System is made up of four hospitals in Nebraska and southwest Iowa, more than 30 clinic locations, a nursing and allied health college, and a medical supply distributorship and central laundry facility. From the day Methodist Hospital was chartered in 1891, service to our communities has been a top priority. Financial assistance, health education, outreach to our diverse communities and populations, and other community benefit activities have always been central to our mission.

Nebraska Methodist Health System is an Affirmative Action/Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other classification protected by Federal, state or local law.