Assistant Operations Manager

The Assistant Operations Manager serves as the secondary leader of a ALVIC America Center. The Assistant Operations Manager is responsible for providing strong leadership assistance to the Senior Operations Manager by leading a high-performing team in the showroom and warehouse and executing solid sales volumes and operational excellence while ensuring customer satisfaction, maximum productivity and profitability, proper inventory control and compliance with company procedures.

Duties/Responsibilities

• Maintains and motivates a team through transparent communication, incentives, and passion.
• Supports, models, and enhances seamless customer experience by creating an environment that is friendly, helpful, and knowledgeable for customers and co-workers.
• Implements the commercial practices and processes established in the companies’ CRM.
• Trains the team members in product, processes, systems, and commercial practices and ensures a high standard of development and performance.
• Maintains inventory integrity by supervising the cycle count and inventory counting processes.
• Ensures inventory data is correct by performing spot inventory counts and checks.
• Addresses customer needs and resolves issues, ensuring positive and long-term customer relationships.
• Directs/supervises truck appointments, communicates scheduling and manages scheduling issues.
• Ensures showroom presentation standards are achieved and maintained.
• Provides internal feedback and process improvement recommendations regarding systems and workflow, ensuring exceptional customer experiences.
• Addresses and documents unsatisfactory performance and policy violations of team members through administration of disciplinary action and performance counseling in conjunction with Senior Operations Manager.
  
  

Supervisory Responsibilities

• Trains qualified candidates for entry-level roles.
• Assists in the oversight of the day-to-day workflow of the branch.
  
  

Required Skills/Abilities

• Excellent verbal and written communication skills.
• Proficient in Microsoft Office Suite or related software.
• Organized with attention to detail.
• Works well under pressure and deadlines; ability to multitask.
• Strong leadership and management skills with ability to motivate staff.
• Excellent customer service abilities.
• Thorough understanding of company policies and practices.
• Fluent in English and Spanish
  
  

Education And Experience

• Bachelor’s degree in Business Administration, or related field highly preferred, but less formal education with more on-the-job experience may be substituted.
• At least two years of retail experience in a similar industry is highly preferred.
  
  

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
  
  

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Compensation: From $55,000.00 to $65,000.00 per year