Business Analyst

Title: Business Analyst

Location: Atlanta, GA 30354 Hybrid (Need local candidates only)

Duration: 6+ Months Contract

Payrate: $33/hr on W2

No C2C

Qualifications:

What you need to succeed (minimum qualifications):

• Must have at least 2+ years of proven business analyst experience, and exposure to case management processes.

• Demonstrated business acumen and maturity, along with technical aptitude.

• Must have proven critical thinking and analysis skills, in addition to the ability to apply concepts across multiple lines of business processes.

• Must have strong project lead skills including requirements gathering/documenting, requirements translation for developers, testing, and overall project management.

• Previous experience in the end-to-end implementations of HR systems or products preferred.

• Must have prior experience strategically cultivating and supporting solutions, working both independently and within a team environment.

• Must have demonstrated experience in interpreting and communicating technical concepts and processes using clear, simple language and visuals.

• A demonstrated ability to effectively manage priorities, handle several projects simultaneously, and remain flexible while working in a fast-paced environment.

• Exposure to varying systems implementation methodologies (Agile, Waterfall, etc.) is required.

What will give you a competitive edge (preferred qualifications):

• Experience working in a fast-paced, multinational technology company is a plus.

• Demonstrated excellent customer service skills; ability to build strong formal and informal relationships.

• Demonstrated excellent written and verbal communication skills, with the ability to transition smoothly between technical and business vernacular, tailoring communications to the audience.

• ServiceNow product experience with case manager, knowledgebase, virtual agent, campaigns, performance analytics.

Responsibilities:

This role will support our internal roadmap of initiatives for Human Resources, which will include partnering with our business and technology teams to deliver HR ServiceNow products and processes with a focus on data security and integrity while delivering an exceptional end-user experience.

Summary of responsibilities (not comprehensive of all tasks):

• Participates in HR projects as an integral part of a cross-functional HR Service Delivery (HRSD) team to support the delivery of HR related processes.

• Partners closely with the broader HRSD team and business users to define and document business requirements, assess technology needs, and test solutions to ensure requirements are met.

• Collaborates with team members to resolve escalations and issues involving multiple processes or systems.

• Responsible for conducting end-user training of new or enhanced processes, including creating training material.

• Duties include, but may not be limited to, daily administration of case management requests, portal and virtual agent updates, knowledgebase content, and user access.

• Assists with data accuracy and quarterly user audits.

• Collects information, analyzes data, and generates reports.

• Provides input in the configuration or modification of currently established processes and procedures to drive efficiency.

• Ensures all processes comply with client's policies and procedures and applies best practice standards throughout product lifecycle.

• Must be available to work at least 4 hours one Saturday per month for system upgrades and patches.

• Practices safety-conscious behaviors in all operational projects and procedures.

• Other duties as assigned.

ABOUT Ztek:

Website: www.ztekinc.com

Ztek Consulting Inc is a minority- and woman-owned business enterprise that leverages a unique blend of human talent, machine learning algorithms, and artificial intelligence to provide customized talent management solutions for clients. Ztek’s diversity-focused hiring models have proven successful, particularly in hiring veterans. The company's veteran-focused hiring and deployment program, Z-V.E.T, matches skilled veterans with clients' needs in various areas.

Disclaimer:

Ztek is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Ztek is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at [email protected] Please indicate the specifics of the assistance needed. Ztek encourages all interested and qualified candidates to apply for employment opportunities. Ztek does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. 1324b.