The Client Service Representative is responsible for representing our organization and being the main point of contact for our community for adoption services. The right candidate for this role should have a positive attitude towards all people and pets and will enjoy a fast-paced, team-oriented environment.
Responsibilities
CLIENT SERVICES
Treat all clients with respect and courtesy, regardless of the reason they are seeking services.
Respond to inquiries in person, in writing and over the phone in a professional manner.
Provide clear and accurate information to clients regarding municipal, county, and state animal ordinances, and PIN programs, services and policies.
ADOPTION COUNSELING
Become familiar with adoptable animals in the shelter and in foster homes.
Take adoption photos and write appealing pet profiles to attract adopters.
Work hands-on with the animals to conduct meet-and-greets with adopters.
Facilitate adoptions by matchmaking animals with prospective adopters using a conversation-based approach with the goal of finding the best possible outcome for the person and the animal.
Clearly and concisely inform adopters of an animal’s behavioral and medical history.
VOLUNTEER LIAISON
Serve as a point person for matchmaker volunteers and photography volunteers, answering questions and providing assistance when needed.
Collaborate with matchmaker volunteers to facilitate meet-and-greets with adopters.
Track animals that need photos to create a list for photography volunteers.
MISC
Assist with foster, behavior, medical, animal care, and programs departments when appropriate.
Other duties as assigned by the Adoptions and Volunteer Manager.
Necessary Qualifications
Strong interpersonal skills. The ideal person for this position would be personable, outgoing, patient, professional, and able to get along well with a variety of people.
Excellent written and oral communications skills.
Ability to handle animals of all sizes, ages, and temperaments, including those with behavioral challenges.
Ability to work with minimal supervision and direction.
Ability to manage multiple tasks in a fast-paced environment.
Strong computer skills, fast data entry, and familiarity with Microsoft applications.
Preferred Qualifications
Prior work experience related to the animal care, veterinary and/or behavior.
Understands and utilizes positive reinforcement and Fear Free Sheltering.
Spanish bilingual skills.
Physical Requirements
Constantly perform desk-based computer tasks.
Frequently sitting.
Often standing and walking.
Ability to lift up to 40 pounds.
Ability to handle large animals weighing up to 90 pounds.
WORKING CONDITIONS
Must be available to work holidays and weekends.
Works on-site and outdoors in various settings and weather within the community.
Ability to travel between the Redwood City and Palo Alto shelter locations.
Working with potentially dangerous and fractious animals.
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Non-profit Organizations
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