Cloud Messaging Engineer

We are seeking a Cloud Messaging Engineer for one of our clients

Role and Responsibilities:

• Provide operational support for Cloud messaging services leveraging Office 365.
• Provide administration, support, and configuration of Office 365.
• Create, enable, disable, and troubleshoot distribution and Security Groups via Directory Resource Administration/Active Directory/Exchange Management Console PowerShell.
• Create Mailboxes via Exchange Manage Console PowerShell and Azure PowerShell.
• Provide Tier-3 support, including updating the knowledge base of problems, root causes, and resolutions.
• Help ensure team performance meets or exceeds defined Service Level Agreements.
• Manage email mailboxes, user permissions, groups, and distribution lists.
• Troubleshoot mailbox issues, monitor and manage tools, and review and analyze logs.
• Develop scripts for automating processes within the environments.
• Manage Email Security Appliances (ESA). which includes monitoring and troubleshooting.
• Utilize monitoring tools – e.g., SolarWinds and Cloud-based tools.

Qualifications:

• A bachelor’s degree in a technical field is required, but equivalent years of experience will be considered in lieu of a degree.
• 5 years of relevant experience with Cloud messaging.
• Deep knowledge of email systems, email security appliances, and other technologies, tools, and platforms.
• ITIL Certification is preferred.
• Familiarity with technical tools to manage and monitor the infrastructure environment.

Clearance:

• Able to obtain Public Trust