As a Customer Success Manager, you help create the energy and excitement surrounding our clients’ products by providing innovative solutions to guide customers to the right choice. We are dedicated to providing quality customer service that is unmatched by our competitors. It starts with you discovering customers’ needs. And with the support of your team members, you match those needs with the right products. Every interaction is an opportunity to create a loyal and happy customer.
Responsibilities of the Customer Success Manager Representative:
Aid customers by applying critical thinking to troubleshoot routine problems
Enter customer data and update pre-existing customer accounts
Drive sales by suggesting compatible products, services, and add-ons
Provide knowledgeable responses to consumer inquiries
Become well versed in compliance guidelines
Open to a flexible work schedule
Should have 1+ years of retail, customer service or hospitality experience preferred, but not required
Candidates must be over eighteen years of age and eligible to work in the United States
Customer Success Manager Key Qualifications:
Tech-savvy, proficient in Windows and macOS
Dedicated to providing an excellent customer experience
Strong communication and interpersonal skills
Organized and detail-oriented
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Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Internet Publishing
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