JSVV SOLS LLC is a leading IT solutions provider specializing in servicing US federal agencies and enterprises. Our team is committed to driving innovation without sacrificing security or compliance. We offer agile products, dependable services, and sound consulting expertise, staying up to date with cutting-edge technologies like AI. Our core values include evaluation, realism, integrity, credence, teamwork, and dedication. Our mission is to deliver performance-enhancing IT solutions that meet and exceed government and private sector standards, while our vision is to set a new standard for excellence in IT services.
Role Description
This is a contract role for a Desktop Support Technician. As a Desktop Support Technician, you will be responsible for providing technical support, troubleshooting, and computer repair services for desktop computers and printers. This is an on-site role located in Richmond, VA.
Qualifications
Responding to queries on the phone, via email, in person, or through remote access
Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software
Training computer users
Training other staff on troubleshooting and diagnosing problems
Writing and editing documentation about troubleshooting and diagnosing problems
Gaining feedback from customers to improve training methods
Writing and editing training manuals
Running reports and analyzing common complaints and problems
Troubleshooting VPN, Networking, and ISP problems
Thanks & Best Regards
Ashwin G | Sr Account Executive | JSVV SOLS LLC |
4100 Lafayette Center Drive Suite 111, Chantilly VA 20151 |