Recruit, hire, train, supervise, coach, and counsel Team Members
Leadership of a professional, FUN & positive Team Member and Customer experience
Ensure compliance with safety and sanitation regulations by following and enforcing ServSafe regulations
Foster and lead environment of sales driving in all channels to meet sales budgets and forecasts
Compile work schedules and reports
Ensure shop is in compliance with all local, state and federal regulations
Performs all Team Member job duties including scooping and other tasks to ensure great customer service
Learn details of all machine & appliance functionality ensuring proper performance of equipment
Control inventory and purchased spend management
Enforce Spilled Milk Ice Cream & Cereal Bar corporate policies and procedures
Plan, organize, coordinate, and manage ice cream preparation and sales operations
Analyze food service retail operations and cost effectiveness; communicate with Store Team and Corporate to implement improvements or changes, issues and concerns relating to ice cream menu items, service, menus, recipes, policies, operational procedures, facilities and equipment
Place purchase orders for supplies, commodities and associated products and support for the purchase or requisition of retail & food service equipment
Maintain recipes, pricing and portion control; maintain weekly and monthly reports as required
Maintain and report to Spilled Milk Ice Cream & Cereal Bar Support Center; temperature logs, receiving logs and packing lists, inventory control logs, Store Self-Assessment audits, sales and tip data
Report Human Resources or Customer incidents to Spilled Milk Ice Cream & Cereal Bar Support Center
The above points should not be considered an all-inclusive description of the job or job duties. Team Members in all positions may be asked to perform other duties when needed, during times of co-worker’s absence, or to balance workload(s), retail process and/or retail volume changes
Position Requirements:
18 years old or older
Open availability, Monday - Sunday, 40+ hours a week including evenings, weekends & holiday
Leader of positivity!
Have a current ServSafe Managers Food Handlers certification
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Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Internet Publishing
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