Healthcare Implementation Project Manager with Fortune 500

Akkodis is seeking a Healthcare Client Implementation Project Manager for a contract position with our Fortune 500 banking client.

Target Pay Range: $50-56.16/hr W2

Location: Atlanta GA

Hybrid schedule: 3 days onsite - 2 days home

Contract

Description:

-Supports high revenue clients who use treasury products and services within a specific industry.

-Primary contact for the sales team supporting the portfolio.

-Responsible for the client experience end-to-end by influencing business partners across numerous lines of businesses.

-Responsible for proactive client engagement to enhance existing relationships while driving client delight.

-Proactive client engagement by performing independent analysis of their clients Treasury Services which includes: Scorecards, Documentation Review, Schematics, Analysis Billing, Fraud Prevention, system outages, temperature checks, portfolio reviews, etc.

-Works with clients and operations to solve complex escalated problems often gathering information to describe and analyze an issue and developing solutions that are outside standard procedures.

-Promote self-service opportunities.

-Primary point of contact related to escalations.

-Provide back up and support manager to resolve production issues as needed.

Responsibilities:

-This is a client implementation role responsible for implementation of technical systems, software, hardware or solutions.

-Evaluates client needs, develops configurations that support business processes.

-Being an implementation specialist defines and executes on delivery and implementation plans.

-Tests and troubleshoots final system setups.

-Provides training and end-user support during and after the implementation process.

-Responsible for the client experience end-to-end by influencing business partners across numerous lines of businesses.

-Responsible for proactive client engagement to enhance existing relationships while driving client delight.

-Proactive client engagement by performing independent analysis of their clients Treasury Services which includes: Scorecards, Documentation Review, Schematics, Analysis Billing, Fraud Prevention, system outages, temperature checks, portfolio reviews, etc.

-Works with clients and operations to solve complex escalated problems often gathering information to describe and analyze an issue and developing solutions that are outside standard procedures.

-Promote self-service opportunities.

-Primary point of contact related to escalations. Provide back up and support manager to resolve production issues as needed.

Requirements:

-Minimum 2 years of Project Management, Client Servicing / Customer Service experience

-Proficiency in SQL

-Proficiency in MS Excel (Pivot Tables, V-Lookups, etc)

-Excellent verbal and written communication skills

-Understands the end-to-end process with ability to troubleshoot issues and utilize professional judgment in determining appropriate resolution of client needs

-Ability to collaborate seamlessly with peers, management, customers, and third parties

-Ability to analyze and resolve complex issues spanning across multiple lines of business and product lines

-Strong analytical skills and ability to troubleshoot issues to identify root cause

-Excellent organizational skills and ability to work independently

-Must be client focused and able to monitor the timeliness of the overall service and fulfillment process to achieve client delight

-High level of proficiency with Microsoft Excel and other Microsoft Office applications

Other Qualifications:

-Experience in the Healthcare Industry

-Revenue Cycle knowledge / experience

-EDI claims transaction knowledge (ideally 837)

-Patient Billing

-Healthcare industry and Financial Services experience

-Technology aptitude to assist clients with file development and testing

-Understanding of HIPAA laws and regulations

-Proven ability to build relationships, collaborate across teams for purposes of resolving support issues through critical thinking

-Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions

-Excels in working among diverse viewpoints to determine the best path forward

-Experience in connecting with a diverse set of clients to understand future business needs - is a continuous learner

-Commitment to challenging the status quo and promoting positive change

-Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base

-Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

***Equal Opportunity Employer/Veterans/Disabled

Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State or local law; and Holiday pay upon meeting eligibility criteria. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs which are direct hire to a client

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.modis.com/en-us/candidate-privacy/

The Company will consider qualified applicants with arrest and conviction records.