Must have experience with Installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and/or depot locations
Windows 10/11 and Mac Ventura, Monterey or Sonoma operating system experience in a professional setting
Customer Service Experience Is Very Important
Day to Day Work:
you will perform activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and/or depot locations. This is a journeyman position for the typical desk side support technician. You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools. You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk. Your assignments will range in complexity from troubleshooting and repair, to more difficult device repair, including reloading and re-imaging of PCs/laptops, and installing and optimizing HW/SW networking products.
Responsibilities
Provides support for software, hardware and networking support for desktops, laptops and servers
Provides maintenance and support on legacy products
Supports Core, server products
Performs disk replacement on enterprise storage products
Installs and maintains PCs and associated software, networks, servers and peripherals
Supports network products from operational and maintenance perspectives
Performs installs, moves, adds and changes as required
Tests and certifies PCs, networks, servers and client approved applications
Provides follow-up on problems or escalation
Maintains a high degree of professionalism in actions, demeanor and dress
Insures customer satisfaction throughout the service delivery transaction
Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system
This role requires both Windows 10/11 and Mac Ventura, Monterey or Sonoma operating system experience in a professional setting.
Pre-Screen Questions
How many years of Field and/or Desk Side support experience do you have?
Do you have your A+ certification?
What is your back up plan if you have vehicle problems?
Do you have experience with MAC in a professional experience, please explain details?
Are you at least 18 years of age?
Seniority level
Mid-Senior level
Employment type
Contract
Job function
Information Technology
Industries
Computer Hardware Manufacturing
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