Direct message the job poster from StraussGroup - Executive Search Consultants
Emily Wahler
Managing Director | Assistant Controller at StraussGroup - Executive Search Consultants
As a Mortgage Loan Processor, your customer service acumen and financial background will allow you to help families purchase high-quality homes in your community. You’ll act as a liaison between the borrower, sales team, and underwriting department to ensure a helpful and friendly home buying experience.
Primary Responsibilities
Maintain frequent communication while providing exceptional customer service to homebuyers, branch personnel, and the Homebuilding divisions throughout the entire loan process
Manage multiple loan files
Collect and record customer information in a timely manner to ensure timely processing of compliant mortgage loan files
Set up loan files, manually and on the computer, and order all exhibits (i.e., VOE's, VOD's credit report, etc.)
Ensure accuracy and completeness of each loan file processed prior to passing to the closing department
Follow up on submitted loans and/or pended loans
Coordinate closing paperwork and tasks, as required
Remain knowledgeable in all loan programs and guidelines as well as company approved Broker options
Qualifications
Excellent customer service skills
Strong organization skills, attention to detail, and ability to multi-task
Strong oral and written communication skills
The ideal candidate would have at least a few years of Mortgage Loan Processing experience.
Seniority level
Associate
Employment type
Full-time
Job function
Sales, Customer Service, and Finance
Industries
Financial Services
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