Operations Associate

Company Description

Privia Health™ is a technology-driven, national physician enablement company that collaborates with medical groups, health plans, and health systems to optimize physician practices, improve patient experiences, and reward doctors for delivering high-value care in both in-person and virtual settings. The Privia Platform is led by top industry talent and exceptional physician leadership, and consists of scalable operations and end-to-end, cloud-based technology that reduces unnecessary healthcare costs, achieves better outcomes, and improves the health of patients and the well-being of providers.

Job Description

Travel: 20% in our Florida Market

Reporting to Florida Operations Leadership, The Operations Coordinator will have two key Market-wide responsibilities: 1) Bolstering medical group culture amongst the providers in the market by fostering relationships and driving value and 2) Monitoring, updating, and maintaining the accuracy of care center and provider information located on the payer portals.

Primary Job Duties

Drive Intra-Market Communications and Culture Amongst Providers

• Creation of slack channels
• Development of market rosters
• Assist with OM/ Physician summits and events
• Develop and roll out feedback tools
• Assist with the development and roll out of value-driving initiatives
• Attend Conferences as Needed
• Monitor Changes to Florida Specific Healthcare Landscape Changes
• Assist in the Curation of Best Practice Playbooks on Patient Experience and In-Office Experience
• Support the rollout of those within the market
  
  
  

Payer Portal Management

• Conduct ongoing review of payer portals to ensure every provider for every care center is loaded accurately in the back end and displayed accurately in the patient-facing view of the portals
• Leveraging the available tools, develop a process to systemically complete the portal reviews every quarter, update information as needed, and monitor throughout the year
• Leveraging project management software, maintain a tracking mechanism to ensure compliance
• Maintain the Standard Operating Procedure (SOP) document
• Identify areas for process improvement and update the SOP as appropriate
  
  
  

Additional duties include, but are not limited to, supporting the market with high-priority initiatives and other operational support as needed.

Qualifications

• 2 years of experience in a professional environment
• Knowledge of the healthcare industry is a plus
• Experience with project management tools
• Ability to work in a very fast-paced and changing work environment
• Experience with customer outreach
• Experience using CRM tools
• Experience with data collection and document management
• Experience coordinating small (1-5 persons) meetings
  
  
  

Interpersonal Skills & Attributes

• Collaborative, customer-focused, and able to create visible value
• Team approach to working with others, ability to perform a variety of duties within any workday, and organizational skills from planning to execution of tasks and projects.
• Project coordination experience
• Process-oriented with the ability to drive a project to completion
• Conflict management skills
• Problem-solving skills
• Attention to detail
• Ability to work independently and as a team member
• Self-directed and resourceful
• Excellent communication and client-facing skills
• Excellent organizational skills
• Technical aptitude
  
  
  

The salary range for this role is $50,000 to $60,000 in base pay and exclusive of any bonuses or benefits. This role is also eligible for an annual bonus targeted at 10%. The base pay offered will be determined based on relevant factors such as experience, education, and geographic location.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Technical Requirements (for remote workers only, not applicable for onsite/in office work):

In order to successfully work remotely, supporting our patients and providers, we require a minimum of 5 MBPS for Download Speed and 3 MBPS for the Upload Speed. This should be acquired prior to the start of your employment. The best measure of your internet speed is to use online speed tests like https://www.speedtest.net/. This gives you an update as to how fast data transfer is with your internet connection and if it meets the minimum speed requirements. Work with your internet provider if you have questions about your connection. Employees who regularly work from home offices are eligible for expense reimbursement to offset this cost.

Privia Health is committed to creating and fostering a work environment that allows and encourages you to bring your whole self to work. Privia is a better company when our people are a reflection of the communities that we serve. Our goal is to encourage people to pursue all opportunities regardless of their age, color, national origin, physical or mental (dis)ability, race, religion, gender, sex, gender identity and/or expression, marital status, veteran status, or any other characteristic protected by federal, state or local law.