Operations Specialist

About Care.com

Care.com is a consumer tech company with heart. We’re on a mission to solve a human challenge we all face: finding great care for the ones we love. We’re moms and dads and pet parents. We have parents and grandparents, so we understand that everyone, at some point in their lives, could use a helping hand. Our culture and our products reflect that.

Here, entrepreneurs, self-starters, team players, and big thinkers unite behind a common cause. Here, we’re applying data analytics, AI, and the latest technologies to solve universal problems and connect people in new ways. If you like having autonomy, if you thrive on collaboration and building new things, and if you’re all about using your talent for good, Care.com is the place for you.

The Operations team at Care.com HomePay is challenged with providing ongoing behind-the-scenes client support and account management that reinforce our company goals and mission. This role aims to consistently exceed the expectations of the company’s clients through the creation and constant improvement of procedures and processes that result in superior quality and operational efficiency. The Operations department works closely with the Sales and Consulting teams to ensure the team is meeting client service deliverables, and proving its commitment to timeliness, accuracy, thoroughness, and clarity in each functional area.

This position is very hands-on and requires excellent communication skills, and a high level of professionalism. A strong work ethic and a strong desire to be part of the team is critical for success. We are a company dedicated to our quality of service, dedicated to pride in a "job well done," and dedicated to working collaboratively with the other members of our functional team. You must also possess and take pride in a high attention to detail, organization and task management, and be comfortable working in a fast-paced, deadline-driven business environment.

Responsibilities:

• Ability to prioritize daily workload.
• Applies for and maintains client tax accounts at the federal, state and local levels.
• Daily processing of client mail in relation to client tax accounts.
• Maintains relationships with state and local government agencies to aid in client service.
• Completes quarterly and annual projects- missing tax identification numbers and tax account closures as well as missing state tax rates.
• Completes special projects as needed.

Qualifications/Experience:

• Bachelor’s Degree in Business/Economics preferred.
• 1-3 years of customer service experience.
• Proven ability to handle multiple time-sensitive projects under competing deadlines.
• Competency to meet and/or exceed case closure quotas.
• Team-player, with a passion for delivering exceptional customer service.
• Low absenteeism.
• Consistently punctual.

PLEASE NOTE: At this time, Care does NOT hire in any of the following states: Alaska, Arkansas, California, Delaware, Hawaii, Iowa, Idaho, Maine, Minnesota, Mississippi, Montana, North Dakota, Nevada, Oregon, Rhode Island, South Dakota, Washington, West Virginia, Wyoming, Vermont.

For a list of our Perks + Benefits, click here!

Care.com supports diverse families and communities and seeks employees who are just as diverse. As an equal opportunity employer, Care.com recognizes the power of a diverse and inclusive workforce and encourages applications from individuals with varied experiences, perspectives, and backgrounds. Care.com is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or accommodation, please reach out to [email protected].

Company Overview:

Available in more than 20 countries, Care.com is the world's leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today's families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits. Since 2007, families have relied on Care.com's industry-leading products—from child and elder care to pet care and home care. Care.com is an IAC company (NASDAQ: IAC).

Hourly Rate: $25.48

The base salary range above represents the anticipated low and high end of the national salary range for this position. Actual salaries may vary and may be above or below the range based on various factors including but not limited to work location, experience, and performance. The range listed is just one component of Care.com’s total compensation package for employees. Other rewards may include annual bonuses and short- and long-term incentives. In addition, Care.com provides a variety of benefits to employees, including health insurance coverage, life, and disability insurance, a generous 401K employer matching program, paid holidays, and paid time off (PTO).