Regional Service Manager takes customer calls and work to resolve customer issues and concerns with Cavco’s warranties and commitments. He/she assists customers with understanding their product purchase. Regional Service Managers have a mastery of skills and knowledge regarding service operations and customer support. This role works independently executing specific and at times complex process steps under continuous quality review and provides coaching as needed.
Manages by directing and coordinating subordinate service technicians in connection with any product or service offered.
Manages workers who investigate complaints, such as those concerning rates or service.
Analyzes reports of findings and recommends response to complaints, considering nature and complexity of complaints, requirements, and actions of subordinates to ensure settlements are made correctly.
Studies schedules and estimates time, cost, and labor estimates for services, and/or completion of job assignments.
Develops and implements methods and procedures for monitoring work activities, such as preparation of records of expenditures, progress reports, etc., in order to inform management of current status or work activities.
Analyzes department budget to identify budget needs and/or reductions, and may allocate operating budget's funds.
Interprets company policy to employees and enforces company policy and practices.
May authorize retention of data and preparation of documents for use during governmental or customer inquiries.
May recruit, hire, train staff, evaluate employee performance, and initiate promotions, transfers, and disciplinary action.
Regular communication with internal and external technicians on NPS score, repeat service items, and quality.
Submits top service items to each home building faciality and works with production leadership to identify root-cause and retire ongoing service issues identified in the field.
Oversee the parts delivery including inventory control measures & timely fulfillment.
High School graduate
Experience managing a team of service technicians and parts delivery
Demonstrate the ability to anticipate and solve practical problems or resolve issues
5 - 8 years related experience with progressive managerial responsibilities
Demonstrated in-depth customer service history
Effective ability to communicate orally or in written form effectively with co-management, internal, and external customers
Ability to work in a fast pace environment
Attention to detail
Must be able to travel to different job sites
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
Construction
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