Senior Game Operation Manager (Genshin Impact)

Who Are We?

HoYoverse is committed to providing immersive virtual world experiences to players around the world. We have brought fans popular games including Genshin Impact, Honkai: Star Rail, Honkai Impact 3rd, Tears of Themis, and Zenless Zone Zero, as well as a wide range of entertainment content.

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Community is at the heart of everything we do. We are devoted to engaging fans and fostering an enthusiastic and inclusive global community that provides access and encouragement for people to share their passion for ACG (Animation, Comics, and Games) through their own creativity and skills.

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Pushing the boundaries of imagination, we consistently explore cutting-edge game development technologies, and have accumulated leading technical capabilities in cel shading, cloud gaming, and other fields.

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In the future, we will continue to expand our content production, technology research, and publishing duties through operations in offices in Singapore, Montreal, Los Angeles, Tokyo, Seoul, and other areas.

When you apply to a position with HoYoverse, we will process your personal data. To learn more about how we process your data, we encourage you to review our comprehensive Global Applicant and Candidate Privacy Policy. This policy provides detailed insights into how your information is collected, used, and protected throughout the application process.

What You Will Do:

• Formulate the overall understanding of NA players, collaborate NA live operations overall strategy making, setting objectives and working collectively with the team to ensure their achievement.
• Develop North American publishing strategies aligned with product milestones, leveraging resources across departments to maximize operational efficacy.
• Manage diverse requirements within the NA region based on operational objectives, facilitating the implementation of necessary actions.
• Utilize operational data to analyze product issues, propose optimization solutions, and continuously enhance patch quality and operational outcomes.
• Streamline teamwork processes within the NA region, establish protocols, optimize management tools, and enhance team efficiency.
  
  

What We Are Looking For:

• Bachelor's degree or above; preferred qualifications include 5+ years of experience in the gaming industry or 3+ years of experience in game operations.
• Prior involvement in the complete launch and patch release process of at least one game, along with experience in overseas publishing and a deep understanding of the North American market, is advantageous.
• Possess strong data analysis skills and adeptness in problem identification.
• Candidates with extensive gaming experience, familiarity with diverse player demographics, and a passion for ACG games are preferred.
• Demonstrate exceptional communication and collaboration abilities; fluency in English, as the working language, is prioritized. Other languages including Chinese, Japanese, Korean, etc will be plus.
• Exhibit resilience under pressure, a diligent and accountable demeanor, and exceptional organizational planning skills.
  
  

Benefits:

The base pay range for this position is $100,000 to $180,000 USD per year. Actual pay is based on location and may vary depending on relevant knowledge, skills, and experience from the candidate. Total compensation may include salary, company bonuses, sign-on bonuses, relocation package, and other benefits such as:

• 100% employer-paid healthcare premiums for you and your dependents
• Generous paid time off
• 401K / RRSP plan
• Employer-paid life and disability insurance
• Team-building activities throughout the year
• Flexible working hours
  
  

Do We Support Flexible Work?

Yes, as a remote team across North American time zones, we embrace flexible working. You may choose to work remotely, in-offices or hybrid, for a more flexible lifestyle that suits you best. Our offices are located in downtown Montreal and downtown Santa Monica, surrounded by great restaurants, entertainment, and cultural venues.

We are an equal opportunity employer that believes diverse backgrounds are key to bringing our concepts to life. If you're looking to play a key role in creating the best immersive virtual world experience for our users, we invite you to join our team.

Disclaimer

The actual work location may vary. Please click Apply to be redirected to our career page for more information on the work location.