Must have 2-3 years of experience on ServiceNow projects as a BA gathering requirements.
8+ years overall
Strong Requirements gathering, user stories, etc
Must have experience with at least 2 modules within ServiceNow
Project experience like: enhancements to ServiceNow Platform etc
ServiceNow Lead Requirements Analyst assists the ServiceNow platform lead or works independently researching, developing, and clarifying development enhancements to the ServiceNow platform. They capture business requirements in a form of agile stories, and ensures business stakeholder concurrence prior to handing off the requirements to ServiceNow developers for work.
Top Five Skills
ServiceNow Expertise - Experience in IT Service Management design, transition/operations processes, business analysis, and configuration/administration of 2+ modules of ServiceNow Platform
Analytical – Digs deep into the environment and with business stakeholders to fully understand their ServiceNow business needs and document them in the form of requirements which can be understood by ServiceNow developers
Agile Experience – Has previously worked in an Agile environment, including Scrum Methodology
Organization – Closely monitors the status of work being pursued, ensures all Agile stories reflect current state, and able to dynamically prioritize their workload with limited supervision
Interpersonal – Proven track record of working and managing relationships with senior leadership and teams outside of their organization
Responsibilities
Service Management Transformation projects
Guides design, test and transition Service Management and Service Integration solutions within the Now Platform
Performs thorough data analysis, while engaged in migration projects, in order to provide requirements for developers enabling configuration and customization
Provides ‘Early Life Support’ - delivering Service Management and Service Integration services and handing over support to the future delivery teams
Designs and execute E2E trainings and UAT.
Service Management Implementations
Assists in gathering core configuration requirements, translate these into design model and manage the overall implementation process in cooperation with developers,
Captures customer’s and service providers’ requirements into stories, solution the approach and manage the overall implementation process in cooperation with developers.
Service Management Remediation projects
Assisting Delivery teams to rectify issues and improve service delivered to the customers against ServiceNow Platform.
Skills required
Experience in IT Service Management design, transition or operations processes
Experience in business analysis and configuration or administration of 2+ modules of ServiceNow Platform
Understanding Scrum Methodology
Expert organizational and time management skills with the ability to prioritise, self-starter able to work independently with minimum of supervision
Interpersonal skills, to help negotiate priorities and to resolve conflicts among project stakeholders; such as clients and internal team members
Strong analytical skills are needed to critically evaluate the information gathered from multiple sources, reconcile conflicts,
Decompose high-level information into details,
Facilitation skills to assist gathering requirements in workshops and provide training to clients and internal team members
Use of industry recognized technologies in order to facilitate work environment
Demonstrate experience in communicating across all levels of an organization, at the most senior levels
Certifications required
ITIL Foundation+
Scrum certified (desirable)
Seniority level
Associate
Employment type
Contract
Job function
Research, Analyst, and Information Technology
Industries
Software Development
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