Smart Drive System Administrator

Job Details

Description

Opportunity

We have an amazing opportunity to join our fantastic Menzies Aviation team as a Smart Drive System Operator to support the operations in Dallas/Fort Worth, TX.

We are looking for someone who has a proven track record in Smart Drive System Administration.

If you love being in the heart of the operation and are ready to embrace the fast-paced environment of Aviation, then please read on!

Key Responsibilities

This role overseas the software piece of SmartDrive equipment installed in company vehicles, provides training and serves as point of contact for our internal stakeholders as well as partners with our external stakeholders in the event of any software issues that may arise.

What is in it for you?

Firstly, you will be working for the worlds’ largest aviation services provider (by number of countries) and with some of the most prestigious airlines in the industry. You will have the opportunity to shape and develop the team around you, ensuring you have the best team of experts in their field.

In addition, medical and dental benefits, company matched Registered Retirement Saving Plan (RRSP) contribution, industry leading terms and conditions and full support and training throughout your career journey with us.

What’s next?

If all the above has got you excited and you want to join Menzies Aviation, please hit the apply button!

About Us….

People. Passion. Pride. This is what has driven our teams since 1833.

We have been evolving as business since 1833 and have developed to become a critical partner in the global aviation industry, providing air cargo services, fuel services and ground services at airports on six continents.

That’s the big picture – but at the heart of our business is our people. Whether serving customers landside or airside, above or below the wing, we’re passionate about what we do and take great pride in delivering the best service for our customers.

Safety and security are our highest priority. We have a duty of care to look after each other, our customers, and their customers. Not only that but we truly care about the communities where will live and operate.

For Further Information See Job Description Below

SmartDrive System Administrator

Reports to: Director, Quality Assurance and Compliance, Americas

Location: Based in our Corporate near DFW Airport, or this can be remote with the location approved by the hiring manager.

Overview

This role overseas the software piece of Smart Drive equipment installed in company vehicles, provides training and serves as point of contact for our internal stakeholders as well as partners with our external stakeholders in the event of any software issues that may arise.

Main Accountabilities Include

Support of the Smart Drive safety program to include:

• Working with stations to assist with onboarding of new locations.
• Working with Smart Drive contacts directly in the event of software issues, follow-up and follow through, including but not limited to development of trouble shooting guide.
• Acting as liaison between stations, SmartDrive customer service and SmartDrive technical support
• Ensuring users, stations, vehicle and product information are properly updated in the system
• Provide regular training on the system to existing and new station staff in the Americas.
• Frequent auditing ensuring compliance of user profiles, training and up-keep of various SharePoint related folders.
• Main point of contact for the software piece of the program and subject matter expert for station leadership included but not limited to on-call availability.
• Compliance monitoring and reporting of the SmartDrive Safety Score, Coaching Performance and Equipment Health against Company standards and goals.
• Proactively review events to determine whether observations qualify for dismissal.
• Review and analysis of program data to identify trends, opportunities for improvement, and best practices.
• Responsible for developing and distribution of various reports including assisting the Program Manager compiling audit reports in preparation of audit reviews.
• Included but not limited to development and distribution of newsletters and other assigned tasks aiding the Program Manager
  
  

Leads, Supervisors, And Managers Have The Following Safety-related Responsibilities

• Participate as a key member of the network risk management team promoting & driving the ‘Safety First’ culture – to include exercising Stop Work Authority (SWA) as necessary to prevent unsafe conditions or acts.
• Lead by example and immediately correct at-risk behaviors of staff; and provide on-the-spot training and coaching, as required.
• Ensure the cascade of relevant Safety information to staff via daily shift briefings.
• Implement the MA Safety Management System (SMS) within their area of control and encourage the engagement of their staff in the safety management processes
• Be familiar with all aspects of the local Emergency Response Plan/Local Contingency Plan
• Ensure staff adherence to Standard Operating Procedures (SOPs) and associated training
• Ensure that equipment is properly inspected before use; and that unsafe equipment is properly removed from service (via Red Tag and/or Lockout/Tagout procedures).
• Actively promote Menzies’ Fair & Just reporting culture at all levels of the business.
• Assume responsibility for reporting incidents and accidents into MORSE; and participate in required investigations and implementation of corrective actions.
• Maintain focus on operational procedures to ensure changing risks are addressed (via written and dynamic Risk Assessments) and safe working practices developed and adopted (via documented Local Operating Procedures and Training).
• Complete routine performance assessments of people, processes, and facilities/equipment using the SMART tool.
• Other duties as assigned.
  
  

Safety, Security and Compliance

All employees have a responsibility and duty whilst at work to:

• Take reasonable care for the health and safety of themselves and of others who may be affected by their actions or omissions whilst at work.
• Fully versed on International Aviation Safety and Security standards and passionate about promoting them within the organization.
• Co-operate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company.
• Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, safety, or welfare reasons.
• Inform their manager / supervisor of any work situation, equipment or activity that represents a serious or immediate danger to health and safety.
• Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in this manual.
• Carry out work in accordance with information and training provided and any specific workplace health and safety rules or procedures.
• Fully understand the company health and safety policy.
• Attend training courses as may be arranged by the Company.
  
  

Qualifications And Experience

• System or program experience demonstrated by a successful track record of managing change and delivering benefits through new programs.
• Experience of working within a fast-moving, evolving environment with new technology/services/infrastructure/priorities and working practices (processes).
• Excellent organizational, forward-thinking, planning and administrative skills and a strong eye for detail.
• Ability to work independently and a good team player, with a hands-on, practical approach in providing solutions in a challenging and dynamic environment.
• Excellent interpersonal and vendor management skills with the ability to communicate with people at different levels and from different geographical and ethnic cultures.
• Experience of working in a busy, sometimes high pressure environment.
• Experience of dealing with work of a confidential and sensitive nature.
• IT background preferred.
• PC (Word, Excel, PowerPoint) literate to a proficient level.
• Fluent in both written & spoken English. Ability to speak and write in Spanish is preferred.
• Enthusiastic, self-motivated and disciplined
• Flexible hours based on the needs of the company (may require work outside of regular business hours).
• Ability to work from the Corporate Office in Fort Worth, Texas
• Must pass pre-employment background and drug test.