Vice President, Claims Programs & Shared Services

Amerisure creates exceptional value for its partners, policyholders and employees. As a property and casualty insurance company, Amerisure’s promise to our partner agencies and policyholders begins with a comprehensive line of insurance products designed to protect businesses, as well as the health and safety of every employee. Amerisure is an A.M. Best “A” (excellent) rated company and services mid-sized commercial enterprises focused in construction, manufacturing and healthcare. We are ranked as one of the top 100 Property & Casualty companies in the United States, and have nearly $1 Billion of Direct Written Premium and $1.15 billion in surplus.

Amerisure is currently recruiting for a Vice President, Claims Programs & Shared Services that can do a 3-day hybrid approach onsite in our Farmington Hills office. The ideal candidate will also possess the following skill set.

Summary Statement

Leads a discipline-diverse team to develop and execute programs aimed at improving claims outcomes, operational efficiency, and customer experience. Provides strategic direction for department’s operational functions and shared services. Plays a pivotal role in shaping and implementing strategies to optimize claims management processes and enhance the shared services functions across the Claims organization. Responsible for developing and implementing strategies to drive continuous improvement initiatives, streamline processes, and ensure the highest standards of quality throughout the department.

Essential Tasks/Major Duties

• Lead and direct staff in area of responsibility with an emphasis on talent management and succession planning in accordance with the company’s strategic direction.
• Develop and advance relationships with agency customers, policyholders, and internal business partners to provide differentiated agency and policyholder coordination services.
• Lead and inspire teams to implement strategies for process improvement, focusing on optimizing efficiency and reducing service delivery timelines for Claims fast track teams and intake/support unit.
• Direct vendor management and selection for all areas of the Claims organization, including evaluating and recommending technology and non-technology solutions to improve both the employee experience and service delivery to our customers.
• Engage with employees at all levels to communicate changes, gather feedback, and address concerns related to operational enhancements.
• Develop and implement service strategies that address customer needs.
• Monitor staff execution of service plans and business objectives related to engagements with our agents and policyholders including the development of key performance metrics.
• Creates innovative solutions for delivering data and analytics to agents and policyholders that demonstrate the value of insurance partnerships with Amerisure. These would include loss cost savings reports and other information at the policyholder and line of business level.
• Provide strategic direction for department operational functions and shared services including but not limited to Claims Analytics, Claims Systems, TPA Program Management, Vendor Management, and SIU Program Management.
• Implement proactive measures to mitigate risks of identified operational risks and vulnerabilities that could impede efficiency or ability to deliver high service to our agents, policyholders, injured workers, and claimants.
  
  
  

Knowledge, Skills & Abilities

• Bachelor’s degree in related field or equivalent years of experience.
• 10 years insurance industry claims experience, including five years in progressive leadership capacity.
• Demonstrated successful ability to build positive relationships and partnerships within department, across the organization and with external customers.
• Superior understanding and commitment to customer service and relationships.
• Excellent interpersonal and communication skills with the ability to interact with all levels of the organization.
• Strong understanding of business processes and change management principles.
• Ability to think strategically with supporting analytical and problem-solving skills, including the ability to deal with ambiguity.
• Proven negotiation skills.
• Ability to make prompt, intelligent decisions based upon detailed analysis of complex issues.
• Ability to travel overnight up to 40%.
  
  
  

Just as we are committed to creating exceptional value for our Partners For Success® agencies and policyholders, Amerisure also remains committed to being an employer of choice. We reinforce this commitment by adhering to an Employee Value Proposition that, in part, is provided through a competitive total rewards package. Amerisure offers a Compensation & Benefits Package that includes competitive base pay, performance-based incentive pay, comprehensive health & welfare benefits, 401(k) savings plan and profit sharing. In addition to generous paid time off programs, we allow our employees flexible and remote work arrangements. If you strive for excellence and are committed to personal and professional growth, Amerisure is looking for you.

Amerisure Insurance provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Amerisure Insurance complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Amerisure Insurance expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Amerisure’s employees to perform their job duties may result in discipline up to and including discharge.