Our Group Station Managers now have office hours! 🕰️ Riders will have the opportunity to meet and share feedback directly with GSMs, get info about OMNY, Fair Fares, Reduced-Fare, and more. Each GSM will hold Office Hours twice a month at select stations across the system on a rotating basis. Look for info on station screens & posters to find out when GSM Office Hours will be held at a station near you.
Loving the focus on great customer service!
Jerome Fonda
1mo
I’m shocked. We can’t afford an MTA worker at each station and now they think they are going to have a MANAGER and FAQ customer service person at each station. 😂 Gtfoh! Why don’t y’all hire security so our NYPD can go take back the filthy streets of NYC?
Dapper to boot!
Kevin Fehn
1mo
Sounds familiar
Exciting times!👍
Mark Mclilly
1mo
Best of luck!
Sonsia Wise
1mo
Great news!
Executive Vice President Customer Environment & Facilities at NYCT
1moThis GSM Team and their staff truly makes a difference when it comes to customer service and cleanliness.