TCN’s Post

There are countless ways to connect with your customers. See how you can make sure you’re doing this effectively 👇 https://ow.ly/stAU50SuLXu #contactcenter #cctr #cx #crm #custserv #job #manager #agents #callcenter #cloud #AI #outboundcall #clicktocall #compliance #software

It is essential for contact centers to keep customer information safe and secure. Get fast and accurate payments with TCN's secure PCI payment portal and help keep your customer's information safe! https://ow.ly/oJcg50SuLl7 #contactcenter #cctr #cx #custserv #callcenter #AI #compliance #software

Are you at the Healthcare Financial Management Association (HFMA) right now? Come see Taylor Checketts & Scott Brownlee at booth 939 to learn more about improving contact center operational efficiency! #hfma #revenuecycle

Delighted that TCN is a finalist in the UK Credit Connect UK Credit & Collections Industry Award in the category Innovator of the Year. Fingers crossed for a win when the awards take place on July 11. #CreditCollectindawards2024 #ukawards #shortlisted #finalists

Make sure that you are effectively connecting with your customers through the right channels. Join TCN’s webinar and learn to use your communication channels effectively! https://ow.ly/EjHl50SbWkx #contactcenter #cx #custserv #callcenter #cloud #outboundcall #clicktocall #software

Omnichannel communication provides numerous opportunities for you to connect with more customers. See what automated messaging, notifications, reminders and other opportunities can do to improve your communications. https://ow.ly/VQpb50SbcHu #contactcenter #cx

Join TCN in attending insideARM's webinar about internal controls and how/when to use them more effectively. You won't want to miss these valuable insights from insideARM. Register now! https://ow.ly/35ln50Sa3M7 #contactcenter #cctr #cx #crm #callcenter #cloud #software

TCN UK is currently hosting its first Tech Meet up in Glasgow in conjunction with the Chartered Institute of Credit Management (CICM) with a focus on AI and machine learning and how they might affect the credit and collections sphere in the UK. After an introduction from Spencer Taylor, delegates heard from keynote speaker Chris Warburton with some practical insights on the current landscape around collections, the hype surrounding AI and how to bring it to reality. With two panel discussions, audience questions, a further address from Ian Alderton, chief information officer at the Financial Conduct Authority, and networking opportunities, the event moderated by Luke Sculthorp FCICM and supported by sponsors DebtStream Debtrak Indigo Cloud Limited Lateral Group is covering all the hot topics affecting the contact centre. Kerry Sherman Emma Reynolds McKay Bird Catherine Buckley #AI #machinelearning #largelanguagemodels #personalisation #contactcentre #callcentre #cloudbased #global #networking