TSIA’s Post

Join the Discussion: Are Customer Success Teams Unnecessary? Former CEO Frank Slootman in his recent book "Amp It Up" has sparked a hot debate in the tech industry. Slootman argues that Customer Success (CS) teams are an unnecessary fad. Thomas Lah of TSIA has penned an open response, highlighting the increasing importance of focus, specialization, and complexity in organizational evolution. Lah argues that while Slootman’s assertion may be true for SOME technology companies, most CS teams do not exist simply because it’s “the cool thing to do.” Read the blog now: https://lnkd.in/emNaPJVV Who do you agree with? Tell us what you think in the comments 👇👇👇 #TSIATakes #AmpItUp #FrankSlootman #CustomerSuccessAnalysis #JoinTheConversation #FactsFirst #CustomerSuccessMatters #snowflake

Last chance to register for tomorrow's webinar: Transform Your Customer Support with Salesforce & AI! 👉 Register Now: https://lnkd.in/gBCqj24K In today's digital landscape, customer expectations are soaring. To meet these demands and build stronger relationships, businesses must leverage the combined power of CRM and AI. Key Takeaways: ☑ Evolving Customer Journey: Key trends shaping customer expectations and how to adapt. ☑Power of Connected CRM: How Salesforce unifies customer data for personalized support. ☑AI in Support: Enhance self-service and empower agents with AI tools. ☑Building Stronger Relationships: Leveraging data and AI to address customer needs proactively. Don't miss out on insights from TSIA's John Ragsdale, VP of Technology Ecosystems, and Grazitti Interactive's Atul Sharma, Director of Salesforce Practice. Transform your support operations and drive business growth with Salesforce and AI! #CRM #AI #CustomerSupport #Webinar #Salesforce

🚀 Ready to reimagine your B2B customer lifecycle with data and AI? 🚀 Take advantage of our exclusive webinar previewing TSIA World ENVISION, the can't-miss conference for B2B tech and services leaders. 👉 https://bit.ly/4bAIWZg You'll discover: ✅A comprehensive overview of TSIA World ENVISION ✅Highlights of the most impactful sessions to attend ✅Must attend networking opportunities ✅A special registration offer for the ENVISION conference in Las Vegas Register now!  #TSIAWorld #ENVISION #B2B #Data #AI #CustomerExperience

📢 Unlocking Profitability in the Subscription Economy 📢 The shift to subscription-based models is changing the game for tech companies. But with change comes opportunity! 📈 In the latest blog, you’ll dive into the challenges of and current strategies for building and maintaining a profitable subscription business. 👉 Read the full blog here: https://bit.ly/blogsxaasps Key takeaways: ✅ Embrace as-a-service offers  ✅ Focus on business outcomes, not just features ✅ Drives adoption, expansion, and renewal #SubscriptionEconomy #AsAService #SaaS #profitability #tech #BusinessTransformation

📢 Hot off the press! 🔥Our latest executive newsletter, Thomas' Takeaways, is here with fresh insights to fuel your inbox: 📈 Elevate Your XaaS Business Empower your company with the tools and insights to drive your business forward. TSIA's frameworks are your roadmap to sustainable growth, profitability, and market leadership. 💎 AI-Powered Education Learn how AI is transforming educational content creation with insights from Sarah Sedgman, CEO of LearnExperts, on the TECHtonic podcast. 💲 Financial Roadmap for Tech 2024 Join TSIA's Thomas Lah for a FREE webinar on adapting to 2024's challenges with insights from the latest tech industry indices. Get your questions answered. Dive in today and get ahead of the curve! #ThomasTakeaways, #CustomerSuccess, #AIinBusiness, #TechIndustry, #XaaS, #DigitalTransformation, #Leadership, #RevenueGrowth, #WebinarInsights

In a recent episode of TECHtonic, the TSIA podcast, host Thomas Lah and Cisco's Alexandra Zagury met to discuss the evolution of vendor-partner relationships amid digital transformation. In our latest industry story, TSIA’s own Amy Clark discusses key findings including the importance of redefining partner roles, comprehensive enablement, innovative compensation, and strategic AI use. 🌐 Read more about these strategies and how they're shaping the industry: https://lnkd.in/gAhAtdT4 Highlights: ✅Expanding partner roles beyond fulfillment ✅Challenges with new compensation models ✅An award-winning enablement approach ✅Collaborative strategies to streamline partner interactions 👉 What steps are you taking to enhance your partner relationships? Let's discuss! #TECHtonic #PodcastInsights #PartnershipsRelationships #IndustryStory

TSIA employees made a big splash for our planet at Dog Beach in San Diego! 🌊💪 Huge thanks to everyone who came out for our summer beach clean-up. Together, we collected a lot of trash, made great memories, and helped keep our coastline beautiful. #TSIASustainability #BeachCleanUp #TSIA #One1Committee

How can the collaboration between CSM and SDM be improved in your organization? 🌟 Discover the future of service management! 🌟 Our latest insights will explore the dynamic relationship between Customer Success Management (CSM) and Service Delivery Management (SDM) in technology service management. Learn how CSM focuses on strategic customer outcomes, while SDM ensures technical excellence and reliability. Uncover the inner workings of their symbiotic relationship, and how they work together to enhance customer satisfaction and achieve business goals. 🔗 Stay tuned for the full research release! https://lnkd.in/gz4QNiry 👉 Want to stay ahead in the tech service landscape? Follow us for more insights and updates! #ServiceManagement #CustomerSuccess #ServiceDelivery #TechServices #ITIL #BusinessGrowth #CustomerExperience #ITServiceManagement #TechInsights #BusinessOutcomes

🌟 Discover the future of service management! 🌟 TSIA's latest framework will explore the dynamic relationship between Customer Success Management (CSM) and Service Delivery Management (SDM) in technology service management. Learn how CSM focuses on strategic customer outcomes, while SDM ensures technical excellence and reliability. Uncover the inner workings of their symbiotic relationship, and how they work together to enhance customer satisfaction and achieve business goals. 🔗 Stay tuned for the full research release! https://lnkd.in/gz4QNiry 👉 Want to stay ahead in the tech service landscape? Follow us for more insights and updates! #ServiceManagement #CustomerSuccess #ServiceDelivery #TechServices #ITIL #BusinessGrowth #CustomerExperience #ITServiceManagement #TechInsights #BusinessOutcomes