About
Calabrio ONE®, a unified suite—including call recording, quality management, workforce management, interaction analytics and data management—equips you with a complete toolset to unlock the tremendous value buried within your contact center and to transform your entire business. One true-cloud, seamless solution combines workforce optimization tools with powerful agent engagement and voice-of-the-customer analytics tools.
This product is intended for
- Contact Center Director
- Director of Customer Service
- Contact Center Manager
- Call Center Director
- Contact Center Supervisor
- Customer Experience Manager
- Call Center Executive
- Customer Service Manager
- Contact Center Operations Manager
- Head of Call Center
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Calabrio ONE: Agility for the Modern Contact Center
We want to provide solutions that let you prepare for whatever comes next. That’s at the heart of Calabrio ONE — powered by the cloud with next-generation workforce management software at its center.
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Calabrio ONE - WFM Dashboard
Calabrio WFM enables your organization, through its core functionality, to plan and manage your operations through advanced forecasting, dynamic scheduling and intelligent automation, while also providing the tools and technology to empower, educate and lead today’s workforce.
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Calabrio ONE - Call Recording
Recording agents, no matter where they sit, is more challenging now. With Calabrio Call Recording, you can meet these challenges with a comprehensive solution that provides a seamless, consistent experience for agent’s while giving contact center leaders and compliance teams peace of mind knowing that you’re securely and reliably capturing 100% of interactions.
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Calabrio ONE - Quality Management
Calabrio Quality Management allows you to understand the complete agent and customer experience and provide more targeted coaching, no matter where your employees are working – all while helping ensure compliance and improving overall contact center performance.
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Calabrio ONE - Analytics
You need to fully understand your business, inside and out. For many businesses, customer behavior and internal operations have dramatically changed. Keeping up with the pace of change is critical. With Calabrio Analytics, you obtain a single source of truth about the full customer journey and contact center-performance. Understand your customer’s behaviors and needs—and develop a strategy to respond accordingly.