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The Global Business Group (Mid Market) team contributes directly to this mission by connecting every small and medium businesses in the world with their customers on Meta, and then helping them grow through solutions like pages, advertising, and offers.
We succeed when we help our customers grow their business. This position will be challenged with having to balance the day-to-day service/support of our scaled customers, while also identifying innovative ways to solve problems.
Ideal candidates will have an appetite for scaled operations, comfort working directly with customers, and a strong analytical mindset. This position will be based in our Buenos Aires office.
Account Manager, Mid Market Responsibilities
- Support our advertising customers by several channels such as - phone, in person meetings and video conferences and deliver consultative support and education on our Meta products
- Support our clients in managing their strategy and needs
- Perform data analysis and execute data-informed initiatives that will improve our customer experience and drive business growth
- Support and lead strategic programs to grow our business through reactive and proactive service initiatives
- Identify trends and develop solutions to optimize team workflows and scale our operations
- Work cross-functionally with sales, marketing and product teams within Meta
Minimum Qualifications
- BA or BS degree or equivalent experience
- Communication skills (both written and verbal) and comfortable in engaging communication on any level
- 3+ years experience on media sales and support experience - agency, online advertising and marketing experience .
- Ability to think high-level about product strategy and vision
- Passionate about ensuring world-class customer service and delighting clients
- Fluent English and Spanish
Preferred Qualifications
- Prior experience with data or product analysis or similar technical role
- Prior experience working within the Consumer Packaged Goods (CPG) industry
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About Meta
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.
Meta is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to accommodations-ext@fb.com.
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Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. We may use your information to maintain the safety and security of Meta, its employees, and others as required or permitted by law. You may view Meta Pay Transparency Policy, Equal Employment Opportunity is the Law notice, and Notice to Applicants for Employment and Employees by clicking on their corresponding links. Additionally, Meta participates in the E-Verify program in certain locations, as required by law.
Meta is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-ext@fb.com.
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